About this role
Pullman Jakarta Indonesia Job Description
Key Responsibilities
Operational Management:
- Oversee the overall restaurant operations, ensuring seamless service and guest satisfaction.
- Maintain high standards of food quality, presentation, and service in line with Pullman Jakarta Indonesia’s brand guidelines.
Guest Experience & Service Excellence:
- Ensure personalized and exceptional guest experiences, consistently exceeding expectations.
- Handle guest feedback and resolve complaints promptly and professionally.
- Monitor and maintain service standards through regular staff training and evaluations.
Marketing & Brand Promotion:
- Collaborate with the marketing team to develop promotional activities and events to attract new and repeat guests.
- Maintain the restaurant’s reputation and presence through digital platforms, social media, and partnerships.
Qualifications
Qualifications & Requirements:
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Bachelor’s degree in Hospitality, Business Management, or a related field.
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Minimum 5 years of experience in restaurant management, preferably in a luxury or fine-dining setting.
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Strong knowledge of Japanese cuisine and beverage pairings is an advantage.
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Excellent leadership, communication, and problem-solving skills.
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Proven ability to manage budgets, drive sales, and enhance profitability.
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Ability to work under pressure in a fast-paced environment with a focus on guest satisfaction.
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Fluency in English and Bahasa Indonesia; proficiency in Japanese is a plus.
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Additional Information
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Be part of a dynamic and innovative hospitality team.
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Work in a vibrant, guest-focused environment.
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Opportunities for career growth and development.
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Competitive salary and benefits.