About this role
Company Description
In the heart of Thamrin CBD stands a vibrant city hotel, Pullman Jakarta Indonesia. Experience our 427 luxury rooms with In-Room Playground. Let our Sana Sini and Kahyangan restaurants satisfy your cravings with worldwide cuisines. Enjoy the bar that the city needs at The Back Room, chocolate fair at Le Chocolat Lounge and freshly baked pastries at Makaron Bakeshop. Ideally situated, just moments from the Thamrin roundabout, high-end shopping scenes at Grand Indonesia and Plaza Indonesia. Easy access to public transport.
Job Description
Key Responsibilities
Operational Management:
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Oversee the overall restaurant operations, ensuring seamless service and guest satisfaction.
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Maintain high standards of food quality, presentation, and service in line with Pullman Jakarta Indonesia’s brand guidelines.
Guest Experience & Service Excellence:
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Ensure personalized and exceptional guest experiences, consistently exceeding expectations.
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Handle guest feedback and resolve complaints promptly and professionally.
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Monitor and maintain service standards through regular staff training and evaluations.
Marketing & Brand Promotion:
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Collaborate with the marketing team to develop promotional activities and events to attract new and repeat guests.
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Maintain the restaurant’s reputation and presence through digital platforms, social media, and partnerships.
Qualifications
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Qualifications & Requirements:
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Bachelor’s degree in Hospitality, Business Management, or a related field.
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Minimum 5 years of experience in restaurant management, preferably in a luxury or fine-dining setting.
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Strong knowledge of Japanese cuisine and beverage pairings is an advantage.
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Excellent leadership, communication, and problem-solving skills.
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Proven ability to manage budgets, drive sales, and enhance profitability.
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Ability to work under pressure in a fast-paced environment with a focus on guest satisfaction.
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Fluency in English and Bahasa Indonesia; proficiency in Japanese is a plus.
Additional Information
- Be part of a dynamic and innovative hospitality team.
- Work in a vibrant, guest-focused environment.
- Opportunities for career growth and development.
- Competitive salary and benefits.