Restaurant Manager

Job Title: Restaurant Manager (Customer

Experience

• Focused)

• Location: Troy, MI

• Position Summary

• We are seeking a dedicated and customer-focused Restaurant Manager to lead daily operations and deliver an exceptional dining experience. This role is responsible for ensuring high service standards, developing team members, and maintaining a welcoming, efficient, and profitable restaurant environment. The ideal candidate is a hands-on leader who thrives in a fast-paced setting and is passionate about hospitality.

Key Responsibilities

• Customer Experience

• Champion a culture of outstanding guest service and hospitality

• Address customer feedback and resolve concerns quickly and professionally

• Ensure a consistent, high-quality dining experience for all guests

• Monitor service flow and step in to support during peak hours

• Team Leadership & Development

• Hire, train, and mentor front- and back-of-house staff

• Set clear expectations for service standards and performance

• Provide ongoing coaching, feedback, and recognition

• Foster a positive, team-oriented work environment

• Operations Management

• Oversee daily restaurant operations, including opening and closing procedures

• Ensure compliance with health, safety, and sanitation regulations

• Manage scheduling to ensure proper staffing levels

• Maintain cleanliness, organization, and presentation standards

• Financial Performance

• Monitor and manage labor and food costs

• Analyze sales, customer trends, and performance metrics

• Implement strategies to increase revenue and customer retention

• Handle cash management and reporting responsibilities

• Quality Control

• Ensure food and beverage quality meets company standards

• Collaborate with kitchen staff to maintain consistency and efficiency

• Conduct regular checks on service, food presentation, and cleanliness

Qualifications

• 2–5+ years of restaurant management experience (preferred)

• Strong leadership and team-building skills

• Excellent communication and problem-solving abilities

• Proven track record of delivering high customer satisfaction

• Ability to work flexible hours

• Knowledge of restaurant operations, POS systems, and health regulations

• Preferred Skills

• Experience improving customer satisfaction scores or online reviews

• Strong conflict resolution and decision-making skills

• Ability to thrive under pressure in a fast-paced environment

• Financial acumen and experience managing budgets

What We Offer

• Competitive salary and performance-based incentives

• Opportunities for career growth and advancement

• A supportive and team-oriented work culture

• Employee discounts and other benefits (customize as needed)

JOB ID: 181619