Restaurant Manager, Brown's Beach House

Company Description

Where Passion Meets Paradise

At Fairmont Orchid, Hawaiʻi, we believe hospitality is more than a career. It is an opportunity to create meaningful moments, build lasting relationships, and share the spirit of aloha with guests from around the world.

Set on 32 breathtaking oceanfront acres along the renowned Kohala Coast, Fairmont Orchid is an award-winning luxury destination where natural beauty, Hawaiian culture, and exceptional service come together to create unforgettable experiences. From our white sand beach and crystal-clear lagoon to our Spa Without Walls, world-class dining, championship golf, and authentic cultural programming, every day offers the opportunity to be part of something extraordinary.

We are more than a luxury resort. We are a passionate team of hospitality professionals who take pride in delivering genuine, heartfelt service while honoring the traditions, culture, and people of Hawaiʻi. Here, your talents are valued, your contributions are celebrated, and your career aspirations are supported in an environment that encourages growth, creativity, and purpose.

Why You'll Love It Here

At Fairmont Orchid, we recognize that our colleagues are the heart of our success. That's why we are committed to creating an environment where you can thrive personally and professionally.

What Is In It For You?

At Fairmont Orchid, we believe extraordinary hospitality begins with extraordinary people. We are committed to investing in your wellbeing, supporting your aspirations, and creating opportunities for you to thrive both personally and professionally.

• Your wellbeing matters. Enjoy competitive medical, prescription, and vision benefits designed to help you and your family live healthier, happier lives.
• Protection for what matters most. We provide employer-paid life and accidental death & dismemberment insurance, with additional coverage options available for your ʻohana, giving you peace of mind for today and tomorrow.
• Build the future you deserve. Take advantage of our 401(k) retirement savings plan with company matching and invest confidently in your long-term financial goals.
• Live the Hawaiʻi lifestyle. Enjoy generous paid time off, including vacation and personal holidays, so you can recharge, explore, and make the most of life in paradise.
• Be recognized and rewarded. Performance and incentive bonus opportunities celebrate innovation, leadership, dedication, and the exceptional results you bring to our guests and resort.
• Experience the luxury you help create. Enjoy exclusive colleague discounts including 50% off resort dining, 50% savings at our Fairmont Store, and 30% off treatments at our award-winning Spa Without Walls.
• Discover the world with Accor. Unlock limitless travel possibilities through employee rates at more than 5,000 Accor hotels worldwide, along with special Friends & Family travel privileges.
• Nourish yourself throughout the day. Enjoy complimentary meals while working on property.
• Belong to something bigger. Join a collaborative, inclusive culture where authenticity is celebrated, diverse perspectives are valued, and every colleague is empowered to succeed.
• Grow without limits. Whether you're looking to deepen your expertise, expand your leadership skills, or pursue new opportunities, you'll have access to development resources and career pathways across one of the world's leading luxury hospitality companies. More Than a Workplace

At Fairmont Orchid, you're not simply building a career, you're becoming part of a legacy of exceptional hospitality, meaningful connections, and unforgettable experiences. Here, you'll work alongside passionate professionals, inspire guests from around the world, and contribute to a culture rooted in aloha, excellence, and purpose.

Come be part of something exceptional. Come share the spirit of aloha. Come grow your career where luxury, purpose, and paradise come together.

Job Description

The Brown’s Beach House Restaurant Manager is responsible for the daily leadership and operation of a luxury fine dining restaurant, ensuring exceptional guest experiences, operational excellence, financial performance, and compliance with hotel standards. This position leads and develops Heartists, maintains elevated service standards, drives revenue and guest satisfaction, and fosters a culture of professionalism, ownership, cleanliness, safety, and aloha.

The Brown’s Beach House Restaurant Manager serves as a visible presence in the restaurant, actively engaging with guests and employees to ensure seamless service delivery consistent with luxury hospitality expectations.

Essential Functions

Leadership & Team Development

• Lead, coach, and develop restaurant supervisors and service teams.

• Promote a culture of luxury service, professionalism, accountability, and teamwork.

• Conduct training, coaching, performance evaluations, and corrective action when necessary.

• Ensure compliance with hotel policies, collective bargaining agreements, and employment laws.

• Foster employee engagement and recognition initiatives. People Leadership

• Recruit, train, coach, mentor, and develop employees.

• Foster a positive, inclusive, and respectful work environment.

• Provide consistent performance feedback and accountability.

• Support career development and succession planning initiatives.

• Encourage employee engagement and recognition.

• Lead by example through professionalism, integrity, and accountability. Compliance and Ethics

• Ensure compliance with company policies, collective bargaining agreements, employment laws, and regulatory requirements.

• Protect confidentiality of employee, guest, and company information.

• Demonstrate honesty, professionalism, and ethical conduct at all times.

• Support investigations, audits, and compliance initiatives as required. Communication and Collaboration

• Communicate clearly, professionally, and respectfully.

• Foster strong working relationships throughout the resort.

• Support cross-functional teamwork and problem-solving.

• Promote a culture of transparency and collaboration. Guest Experience

• Ensure every guest receives personalized, anticipatory, and luxury-level service.

• Develop ongoing LQA action plans for restaurant and participate in weekly audits.

• Address guest concerns promptly and professionally.

• Monitor dining room operations to ensure service consistency and guest satisfaction.

• Maintain strong relationships with repeat guests and VIP clientele.

• Collaborate with culinary leadership to deliver memorable dining experiences.

• Serve as a role model for luxury service standards.

• Create memorable and personalized guest experiences.

• Resolve guest concerns promptly, professionally, and effectively.

• Anticipate guest needs and continuously seek opportunities to elevate service delivery.

• Ensure department operations consistently exceed guest expectations. Operational Excellence

• Ensure departmental standards, policies, and procedures are consistently followed.

• Promote efficiency, organization, and attention to detail.

• Drive continuous improvement and innovation within operations.

• Partner with other departments to achieve overall resort objectives.

• Maintain a highly visible presence in operations.

• Oversee opening, operating, and closing procedures.

• Ensure compliance with luxury brand standards and service procedures.

• Monitor reservation flow, table management, and dining room efficiency. OpenTable champion for outlet.

• Maintain menu knowledge and ensure employees can effectively communicate offerings.

• Coordinate with culinary, stewarding, housekeeping, engineering, and other departments.

• Develop and drive yearly activation calendar with support form Senior Managers and Divisional Directors Cleanliness and Luxury Standards

• Maintain exceptional standards of cleanliness and presentation.

• Ensure facilities, equipment, and workspaces reflect luxury resort expectations.

• Foster ownership and pride in maintaining the physical environment.

• Hold teams accountable for cleanliness and organization. Financial Responsibilities

• Monitor labor costs, scheduling, productivity, and payroll.

• Full ownership of department level P&L. Works to drive check average and covers per occupied guest room.

• Manage departmental budgets and financial performance.

• Analyze sales trends and implement revenue-enhancing initiatives.

• Control operating expenses and minimize waste.

• Support inventory management and purchasing controls. Safety, Sanitation & Cleanliness

• Ensure compliance with all health, sanitation, food safety, OSHA, and Hawaiʻi state regulations.

• Maintain a clean, organized, and safe work environment.

• Participate in bi-weekly walkthroughs of restaurant space with Divisional Director / Assistant Director and address ongoing cleanliness and maintenance opportunities through thoughtful action planning.

• Conduct regular inspections of restaurant facilities and equipment.

• Ensure employees follow safe food handling and workplace safety practices.

• Promote a culture of cleanliness and ownership throughout the restaurant. Administrative Responsibilities

• Maintain accurate records, reports, schedules, and operational documentation.

• SAQ audit champion for department. Ensure proper controls are followed through on a daily basis.

• Participate in leadership meetings and hotel initiatives.

• Support recruitment, onboarding, and retention efforts.

• Assist with special events, promotions, and outlet marketing initiatives.

Qualifications

• Education

• Bachelor's Degree in Hospitality Management, Business Administration, or related field preferred.

• Equivalent luxury hospitality experience may be considered.

• Experience

• Minimum 3-5 years restaurant management experience.

• Minimum 2 years luxury hotel or fine dining management experience preferred.

• Experience leading union and non-union teams preferred.

• Proven experience managing financial performance, labor, and guest satisfaction metrics.

• Certifications

• Food Safety Certification required.

• Alcohol Service Certification required as applicable by law.

• Knowledge, Skills & Abilities

• Strong leadership and team-building skills.

• Exceptional guest relations and interpersonal abilities.

• Advanced knowledge of fine dining service standards.

• Strong conflict resolution and decision-making abilities.

• Excellent verbal and written communication skills.

• Financial acumen and budgeting experience.

• Ability to prioritize and manage multiple responsibilities in a fast-paced environment.

• Commitment to luxury hospitality standards and continuous improvement.

• Work Environment

• Luxury resort restaurant environment.

• Indoor and outdoor dining venues.

• Exposure to varying temperatures, food preparation areas, cleaning chemicals, and moderate noise levels.

• Evening, weekend, holiday, and extended schedules may be required.

• Essential Leadership Competencies

Must demonstrate proficiency in:

• Leading Leaders

• Divisional Strategic Planning

• Financial Planning & P&L Consolidation

• Internal Controls & Audit

• Systems & Process Design

• Quality Assurance & Brand Standards

• Project & Capital Management

• Pre-Opening Planning

• Organization Design

• Labor Relations Management

• Data Analysis & Reporting

• Change Management

• Cross-Functional Collaboration

• Executive Communication & Presentation

• Problem Solving & Decision Making

• Physical Requirements & Working Environment

• Ability to stand and walk for extended periods throughout a 32-acre oceanfront resort.

• Ability to move between restaurant venues, banquet spaces, offices, and project sites daily.

• Ability to sit for extended periods performing financial analysis, reporting, and project work.

• Ability to lift, push, pull, and carry up to 25 pounds occasionally.

• Ability to work indoors and outdoors in varying weather conditions including heat, humidity, sun, win