Restaurant and Lounge Manager

Description de l'entreprise

About Basiqat by Mantis

Basiqat by Mantis is an upcoming luxury eco-resort in Riyadh, Saudi Arabia, operating under Mantis, part of the Accor Group.

Currently in its pre-opening phase, Basiqat by Mantis is preparing to introduce a distinctive hospitality experience that combines luxury, nature, sustainability, and authentic local culture.

As part of the global Accor family, we are committed to creating exceptional guest experiences while fostering an inclusive, collaborative, and inspiring workplace for our Heartists.

We are seeking passionate and dedicated professionals to join our pre-opening team and contribute to the successful launch of this unique destination.

Description du poste

Restaurant and Lounge Manager

Location: Riyadh, Saudi Arabia

Department: Food & Beverage

Employment Type: Full-Time

Reporting To: Assistant Food & Beverage Manager

Job Summary

Basiqat by Mantis is seeking a dynamic, passionate, and experienced Restaurant and Lounge Manager to join our pre-opening Food & Beverage team.

The successful candidate will be responsible for overseeing the daily operations of the resort's restaurant and lounge, ensuring exceptional dining experiences, personalized guest service, operational efficiency, and strong financial performance.

The Restaurant and Lounge Manager will lead the development and implementation of service standards, operational procedures, team training, and guest experience initiatives while maintaining the highest levels of luxury hospitality.

As a key member of the pre-opening team, the role will be instrumental in establishing restaurant and lounge operations, coordinating outlet readiness, developing a high-performing team, and creating distinctive dining and lounge experiences that reflect the resort's luxury eco-hospitality positioning.

Key Responsibilities

• Restaurant & Lounge Operations Management

• Manage and oversee daily restaurant and lounge operations to ensure smooth, efficient, and consistent service delivery.

• Ensure exceptional standards of food and beverage service, presentation, cleanliness, ambiance, and guest satisfaction.

• Supervise opening and closing procedures, service preparation, and operational readiness.

• Monitor service flow, table management, reservations, seating arrangements, and guest waiting times.

• Ensure all dining and lounge services are delivered in accordance with approved Mantis and Accor standards.

• Maintain high standards of outlet appearance, furniture, equipment, lighting, music, and overall atmosphere.

• Coordinate with the culinary team to ensure timely food preparation, presentation, and delivery.

• Oversee the proper handling of guest requests, dietary requirements, allergies, and special occasions.

• Ensure effective communication between the restaurant, lounge, kitchen, and other operational departments.

• Lounge Experience & Beverage Service

• Oversee lounge operations, ensuring a sophisticated, welcoming, and relaxing environment for guests.

• Supervise the delivery of premium non-alcoholic beverages, specialty coffees, teas, mocktails, fresh juices, and signature refreshments.

• Coordinate any offer or promotion, light dining, and other lounge service experiences as applicable to the resort's approved concept.

• Collaborate with Food & Beverage leadership and the culinary team to develop attractive lounge menus and beverage offerings.

• Ensure consistent beverage preparation, presentation, portion control, and service quality.

• Monitor lounge seating arrangements, guest preferences, and service efficiency.

• Develop personalized lounge experiences that reflect local culture and the resort's luxury positioning.

• Maintain the quality and presentation of lounge equipment, tableware, and service accessories.

• Identify opportunities to enhance lounge revenue, guest satisfaction, and overall outlet performance.

• Luxury Guest Experience & Service Excellence

• Create personalized and memorable dining and lounge experiences that reflect the resort's luxury positioning.

• Maintain a visible presence during service periods to engage with guests and monitor satisfaction.

• Anticipate guest needs and ensure exceptional attention to detail.

• Handle guest feedback, complaints, and service recovery situations professionally and efficiently.

• Coordinate VIP dining arrangements, special celebrations, and customized guest experiences.

• Promote personalized service, cultural awareness, and genuine hospitality among Heartists.

• Monitor guest feedback and recommend improvements to enhance service quality.

• Ensure consistent implementation of luxury dining etiquette, grooming standards, and guest engagement practices.

• Pre-Opening Restaurant & Lounge Readiness

• Lead the operational preparation of the restaurant and lounge during the resort's pre-opening phase.

• Develop and implement outlet standard operating procedures, service sequences, checklists, and operationa