About this role
Job title: Responsable Surface de Vente (Key Lead) - Docks 76, Hollister
About the Role The Key Lead is responsible for ensuring all customers receive a quality in-store experience by acting as the Floor Supervisor, guiding Brand Reps and Stock Associates, and driving store performance on the floor.
What You'll Do
- Perform Opening and Closing Routines.
- Operate Register/Point of Sale systems.
- Fulfill OMNI Channel Orders.
- Demonstrate Product Knowledge and Brand Awareness while driving sales.
- Build and maintain Visual Displays.
- Analyze reporting to inform decision making.
- Protect Store Assets & perform Inventory Control.
- Represent the Brand and exemplify Company Culture and Values.
- Availability schedule will vary weekly but should expect to work at least 20-25 hours per week; required availability on Saturdays and Sundays as well as certain holidays. During peak timeframes, hours may increase to support the needs of the business.
What We're Looking For
- Education: High School Diploma / GED equivalent preferred.
- Retail Experience: At least 1 year preferred.
- Supervisor/Managerial Experience: Not required.
- CEFR B2: Fluency in English & French required.
- Maintain a strong customer focus; demonstrate exceptional interpersonal skills; possess strong communication skills.
- Show knowledge of current fashion trends; be energetic, outgoing, and assertive; take initiative and show confidence.
- Master adaptability and flexibility; balance multiple tasks while being detail-oriented.
- Engage in applied learning and proactive thinking; exhibit a strong work ethic.
Compensation & Benefits
- Starting annual rate: €24,950.28 (full-time); current full-time equivalent hours are 35h per week.
- Pay range may be modified in the future.
- Benefits/Incentives: Quarterly Sales Incentive Bonus; Merchandise Discount; Opportunities for Career Advancement; Training and Development; A Global Team of People Who'll Celebrate you for Being YOU.