About this role
About the Role Microsoft is seeking a highly motivated Customer Success Account Manager (CSAM) to lead program management for customers in Canada, driving successful outcomes and value realization for assigned accounts. What You'll Do
- Manage and oversee customer success programs for assigned accounts, ensuring delivery of agreed outcomes
- Build and maintain strong relationships with executive sponsors, understand business objectives, and align Microsoft solutions to drive adoption and success
- Collaborate with cross-functional teams (sales, support, product, services) to coordinate resources and deliver value
- Monitor success metrics, renewals, and expansion opportunities; advocate for customers within Microsoft
- Proactively identify risks and drive mitigation strategies What We're Looking For
- Proven experience in customer success, account management, or program management
- Excellent communication, presentation, and stakeholder management skills
- Ability to lead cross-functional delivery and manage multiple programs
- Results-driven with focus on customer outcomes, adoption, and retention
- Willingness to travel up to 25%