About this role
Job title: Responsable de Farmacia
The mission of this position is to supervise and manage the activities carried out by the branch team, ensuring the correct application of protocols and customer service standards. You will oversee the flawless execution of processes and policies in place, contributing with actions that generate greater profitability and cost control.
Ensure standards of quality in service by following through on the flawless execution of processes and activities by the team. Ensure compliance with metrics established by the business, generate sales reports, and perform branch operational checklists. Execute actions to ensure inventory updates, shelf facing and product placement, as well as maintaining the branch clean and organized. Evaluate staff using performance metrics, conduct feedback sessions, and identify training needs.
High school diploma completed; a bachelor's degree in economic-administrative fields is desirable. 2+ years of experience in customer service, point-of-sale support, cash/asset handling, and people management.