About this role
Overview
Provides assistance to patient/families and health care providers to identify, provide information, and facilitate access to tangible and supportive services related to patient health care needs.
Responsibilities
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Acts as an advocate on behalf of patients/families in obtaining needed services and/or resources for which they are eligible.
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Updates information resource information directory and maintains related literature & applications for distribution to staff and families in specific area of concentration.
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Documents services provided in patient’s medical record and applicable databases.
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Negotiates and advocates access for patients to selected skilled, acute or long term care facilities. Identifies available transportation resources and negotiates with patient/family for cost effective, safe transportation.
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Works with patient/family to assess patient eligibility for medication, co-pay and additional resource assistance.
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Facilitates the patients/families application to public and private government and community agencies, primarily Medicaid.
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Provides information and assistance to patients/families to secure financial and health assistance, organization financial assistance, and other governmental programs.
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Performs other duties as required or assigned.
Qualifications
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Bachelor's degree in Social Work or Human Service field or the equivalent in education and experience required.
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Excellent interpersonal, communication, and organizational skills required.
Required Licensure/Certifications
- BLS within 30 days