Resource Planning / Capacity Planning Specialist

Resource Planning / Capacity Planning Specialist

• Bachelor's degree in Business Administration, Engineering, Supply Chain Management, Operations Management, or a related field.
• Minimum 3-5 years of experience in resource planning, workforce management, project coordination, service operations, or a related operational role.
• Strong analytical and problem-solving skills with the ability to balance competing priorities and make sound decisions under pressure.
• Demonstrated ability to manage urgent and last-minute resource demands through creative and agile planning approaches.
• Excellent stakeholder management and influencing skills, with the ability to collaborate effectively across multiple functions, regions, and organizational levels.
• Strong communication skills, both verbal and written, with the ability to manage expectations, resolve conflicts, and drive alignment among stakeholders.
• Ability to work in a fast-paced and dynamic environment while maintaining a high level of accuracy, responsiveness, and customer focus.
• Strong understanding of service operations, field service delivery processes, project execution, and workforce utilization principles.
• Experience in capacity planning, demand forecasting, workload balancing, and resource optimization methodologies.
• Proven ability to manage escalations and facilitate decision-making in situations involving competing business priorities.
• High level of ownership, accountability, and sense of urgency in delivering results and meeting Service Level Agreements (SLAs).
• Experience working with planning, scheduling, ERP, or Field Service Management (FSM) tools and systems.
• Strong organizational and coordination skills with the ability to manage multiple activities simultaneously.
• Ability to interpret operational data, identify trends, and provide actionable recommendations to improve planning effectiveness and resource utilization.
• Experience working in a regional or global organization, including coordination of cross-border resource deployment and multicultural stakeholder engagement, is an advantage.
• Understanding of visa, work permit, immigration, and workforce mobility processes is an advantage.
• Proficiency in Microsoft Office applications, particularly Excel, Power BI, and data analysis tools.
• Ability and willingness to provide support for business-critical situations outside standard business hours when required. Key Competencies
• Strategic Resource Planning
• Capacity & Demand Management
• Stakeholder Management
• Customer Focus
• Critical Thinking
• Decision Making Under Pressure
• Negotiation & Influencing
• Communication & Presentation Skills
• Collaboration Across Functions and Regions
• Conflict Resolution
• Adaptability & Agility
• Attention to Detail
• Operational Excellence
• Continuous Improvement Mindset