Residential Support Administrator - cover role

The purpose of this role is to provide practical advice and emotional support to women and children experiencing domestic abuse, while ensuring the smooth operation and safety of the safe house. This role is integral to creating a supportive and welcoming environment for residents and liaising with external agencies to ensure the comprehensive support of clients.

We are seeking cover for a minimum of 4 months, with potential for extension.

We celebrate diversity and are dedicated to creating an inclusive workplace that reflects the communities we serve.

The post holder must be female. Schedule 2, Article 4, Part 1, section 2G of the Discrimination (Jersey) Law 2013 applies.

Key Responsibilities

• 1. Client Support

• · Provide practical and emotional support to women and children affected by domestic abuse, including support and initial phone assessments to non-residents and individuals contacting the 24/7 Helpline.

• · Promote domestic hygiene and encourage residents to maintain cleanliness in their personal spaces when required.

• · Attend training workshops on the dynamics and effects of domestic abuse to ensure professional development and understanding.

• 2. House Management

• · Raise resident awareness of house rules, security protocols, fire drills, and safety procedures.

• · Perform practical tasks such as cleaning and preparing rooms for new residents (when needed)

• · Completing Room Condition Reports when a resident moves out.

• · Complete weekly house inspections, room checks and alarm testing.

• · Hold house meetings with residents as needed.

• 3. Communication and Record Keeping

• · Maintain accurate and up-to-date client records on all Freeda databases.

• · Respond promptly to correspondence, including emails, texts, and calls, ensuring professional and compassionate communication.

• 4. Team Collaboration

• · Work collaboratively with other members of the Residential Support team to provide consistent and effective support to clients.

Skills, Knowledge and Expertise

| QUALIFICATIONS AND TRAINING | ESSENTIAL / DESIRABLE | Adult and Children Safeguarding training (SPB – foundation level at minimum) | Essential | IDVA Qualified or embarking on qualification | Desirable | Qualification or training in supporting survivors of domestic abuse | Desirable | Trauma informed training | Desirable | KNOWLEDGE AND UNDERSTANDING OF | | The issues relating to domestic abuse and its impact on adults and children | Essential | Social benefits and entitlements such as Income Support, Legal Aid, Social Housing and Immigration | Desirable | Multi-agency work in context of safeguarding | Desirable | Risk Assessment and management for vulnerable adults and children | Desirable | EXPERIENCE OF | | Supporting survivors of domestic abuse (adults and/or children) | Desirable | Working in partnership to safeguard others | Desirable | Session planning and delivering training, face to face and online as well as facilitating support groups | Desirable | SKILLS, QUALITIES AND ABILITIES | | Ability to work with people of all age, ethnicity, sexual orientation, race and disability | Essential | 14. | Excellent counselling and listening skills, including active listening skills and motivational interviewing | Essential . | Excellent resilience skills | Essential | Ability to advocate for the rights of women and children | Essential | Excellent interpersonal and communication skills, both in written and oral | Essential | Strong commitment to partnership work and team work | Essential | Ability to work with clients in crisis who may have experienced trauma | Essential | Ability to work independently with little supervision and to show initiative | Essential | Ability to maintain professional boundaries, work within anti-discrimination framework | Essential | Excellent time management and organisational skills, including ability to prioritise | Essential | Excellent ICT skills, including use of all Microsoft Office Suite | Essential | Ability to speak fluently another language | Desirable

Benefits

• Freeda will contribute 5% towards the pension scheme of the employee, following successful completion of their probationary period.