Residential Leasing Representative

Residential Leasing Representative

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Leasing Consultant

About JLL

We're JLL—a leading professional services and investment management firm specializing in real estate. We shape the future of real estate for a better world by combining world-class services, advisory, and technology to our clients. We are committed to hiring the best, most talented people, and empowering them to thrive, grow meaningful careers, and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades, or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Position Overview

JLL is seeking a motivated and customer-focused Leasing Consultant to join our property management team. In this role, you will be the primary point of contact for prospective residents, guiding them through the leasing journey while contributing to the overall marketing, leasing, and resident relations strategy at the property. The ideal candidate combines strong sales instincts with genuine relationship-building skills and thrives in a fast-paced, people-first environment.

What This Job Involves

Marketing and Leasing

You will perform the overall leasing and resident relations function at the property, evaluating and monitoring key metrics including vacancy, sales, renewals, move-ins, move-outs, notices, and rescinded notices. You will train, mentor, and support part-time and support staff at the property, and collaborate with the Leasing and Resident

Experience

• Manager, Marketing, and Property Management teams to develop and implement sales and marketing plans.

• Day-to-day, you will market and show available suites to prospective residents, managing the presentation of application forms to Property Management for approval. You will keep advertising, media channels, promotional programs, and signage current and accurate, and maintain the customer database to ensure all leads are responded to and all traffic is documented appropriately.

• A comprehensive knowledge of the property is essential. You will be expected to know suite types and layouts, common areas, amenities, and value-added services, acting as a subject matter expert for colleagues across departments. You will coordinate with Property Management to ensure suites are delivered on time and as promised, and you will conduct move-in inspections and orientations with new residents.

• You will contribute to content creation for the property's social media channels and other web-based marketing initiatives, which may include blogging and drafting responses to public inquiries for approval. Staying current on competitive buildings through quarterly market surveys will inform your feedback and recommendations on rental rates, promotions, and market conditions aimed at maximizing property revenue. You will also build and maintain relationships with community organizations and local businesses that enhance the resident experience and drive traffic to the property.

• Resident Relations and Customer Experience

• You will organize resident engagement and retention events tailored to your target market, with the goal of building lasting relationships with residents. You will also contribute content to the property's quarterly newsletter.

• Reporting and Administration

• Reporting on vacancy, traffic, and other key metrics will be a weekly responsibility. You will ensure timely and accurate completion and entry of all leasing documentation, including application forms, tenancy agreements, renewal agreements, and supporting documentation.

• Customer Service

• Maintaining strong resident relations is central to this role. You will address and document resident complaints and any building emergencies that occur during and outside regular office hours, and you will support broader efforts to ensure resident satisfaction through prompt service, ongoing communication, and consistent follow-up.

• What You Can Expect From Us

• We succeed together—and we want you to grow and thrive with us. We offer a comprehensive benefits package, competitive compensation, and the opportunity to work with a team that is shaping the future of real estate. Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, maintain physical and mental well-being, and find a true sense of belonging at JLL.

• JLL Privacy Notice and Equal Opportunity statements, along with accommodation details for applicants with disabilities, would appear here per standard JLL posting requirements.

• Location: On-site –Toronto, ON

• Opening Type: Replacement

• If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

• At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

• JLL Privacy Notice

• Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

• For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

• For additional details please see our career site pages for each country.

• Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.