About this role
Novotel Liverpool Centre, Liverpool, United Kingdom
In this dynamic role, you will manage individual/group reservations received via phone, portals, extranet and email, ensuring a seamless and efficient booking process. Your efforts will drive and optimize room sales in line with our brand and hotel policies, all while providing guests with a warm welcome and exceptional assistance. You'll play a vital role in ensuring smooth check-in operations for the front desk by accurately entering reservation details and communicating crucial information to relevant staff members. Additionally, you'll confirm reservations with meticulous attention to detail and collaborate effectively with other hotel departments. If you're passionate about hospitality and looking to make a meaningful impact, apply today!
- Leadership & Reporting
- Comprehensive Operational Oversight:
- Quality Assurance
- Coordination & Optimization
- Culture & Development
- Talent Management:
- Duty Management
- Drive Profit
- You liaise with the hotel's various departments on customer requests, and are a recognized "facilitator" within the establishment.
- You're responsible for building customer loyalty, so they'll keep coming back for you.
- Additional tasks given by Reporting Manager
Additional Information
Benefits
- Employee benefit card offering discounted rates at Accor worldwide up to 70% off
- Free Bonus Breaks Voucher (complimentary stays in UK)
- Friends & Family Rates
- 28 days of paid holidays per year (pro rata)
- Eye Test Vouchers
- Learning programs through our Academies
- Cycle to work scheme
- Employee Vivup program with direct access to GP, high street discounts and many more
- Discounted or free food
- Work based Pension