About this role
Job Description
•Supervise daily reservations operations and ensure timely, accurate handling of booking enquiries and requests.
•Manage individual, corporate, group and long-stay reservations, including amendments and cancellations.
•Monitor room availability, rates, inventory and booking conditions.
•Ensure accurate reservation details, guest profiles, payment guarantees and booking documentation.
•Support revenue generation through upselling, booking conversion and implementation of approved pricing strategies.
•Supervise, coach and support Reservations Agents to achieve service and performance targets.
Qualifications
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•Minimum 2 years of hotel reservations experience, preferably with supervisory or senior Reservations Agent experience.
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•Strong knowledge of reservation procedures, room inventory, rates and revenue management principles.
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•Experience with Opera PMS/Opera Cloud and Microsoft Office is preferred.
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•Excellent communication, organizational and problem-solving skills.
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•Strong leadership skills and the ability to supervise, coach and motivate a team.