About this role
Reservations Supervisor
The Reservation Supervisor will play a key role in ensuring an exceptional reservation experience for our guests while supporting revenue optimization, operational efficiency, and the development of our Reservations team.
- Supervise daily reservation operations and ensure all bookings are handled accurately and efficiently.
- Support and guide the Reservations team, ensuring consistently high service standards.
- Handle individual, corporate, group, and VIP reservations with attention to detail.
- Ensure correct application of rates, packages, promotions, cancellation policies, and payment conditions.
- Monitor reservation quality, traces, special requests, and guest preferences.
- Work closely with Front Office, Revenue Management, Sales, and other departments to ensure seamless communication.
- Support inventory and availability management and help identify opportunities to maximize revenue.
- Monitor upselling opportunities and encourage effective room and package upselling.
- Ensure accurate use of PMS, CRS, and Accor reservation systems.
- Handle guest and travel partner inquiries professionally and efficiently.
- Assist with training, coaching, and onboarding of Reservations team members.
- Ensure compliance with Sofitel and Accor standards, procedures, and data protection requirements.
Qualifications
- Previous experience in Reservations within an international 5-star hotel environment.
- Supervisory experience is highly preferred.
- Strong knowledge of hotel reservation procedures, room categories, rates, and revenue principles.
- Experience with Opera PMS and Accor reservation systems is an advantage.
- Excellent command of English and Turkish, both written and spoken.
- Strong communication, organization, and problem-solving skills.
- Guest-oriented mindset with excellent attention to detail.
- Ability to work effectively in a fast-paced environment and collaborate across departments.
- Strong leadership skills with the ability to coach and motivate team members.