Reservations & Revenue Coordinator

Job title: Reservations & Revenue Coordinator

Job Description

Reservations & Inventory Support

• Support daily reservations activities including booking accuracy, modifications, cancellations, and inventory coordination.
• Monitor and manage the Reservations inbox, ensuring timely, accurate responses and appropriate escalation when required.
• Assist with managing group blocks, rooming lists, cut‑off dates, and inventory controls in partnership with Sales and Reservations.
• Maintain up‑to‑date knowledge of room types, packages, promotions, seasonal offers, and hotel amenities to support accurate selling.
• Assist in handling VIP reservations, special requests, and pre‑arrival coordination as needed.

Revenue Management Support & Execution

• Escalate system discrepancies, demand risks, or performance anomalies to Revenue or Reservations leadership for review and direction.
• Assist the Director of Revenue Management with daily, weekly, and monthly Revenue Management reporting, including pickup, pace, and segmentation reports.
• Support the execution of pricing, availability, and restriction strategies across all distribution channels.
• Monitor booking pace, demand patterns, cancellations, and no‑show trends and escalate opportunities or risks to leadership.
• Assist with monthly forecasting, budget preparation, and supporting documentation.

Group & Business Support

• Assist in managing group blocks, rooming lists, inventory controls, and communication with Sales & Events teams.
• Support Sales, Marketing, and PR in promotional initiatives, ensuring accurate rate setup, availability, and package configuration.
• Ensure Passkey, Opera PMS, Ideas RMS, and Sales & Catering systems are properly integrated and aligned.

Distribution & System Management

• Perform routine system maintenance including rate loading, restriction setup, daily system checks, and content updates in CRS, PMS, OTA extranets, and GDS platforms.
• Ensure rate parity and content accuracy across all channels in accordance with brand and distribution standards.
• Liaise with Accor Global Reservations, Distribution System Support, and third‑party vendors to troubleshoot issues and follow up on rate or content requests.
• Support content management efforts, coordinating with Marketing to ensure images, descriptions, and amenities are current across electronic channels.

Reporting & Business Intelligence

• Accurately generate and distribute standard Revenue and Reservations reports for internal stakeholders.
• Assist in preparing competitive rate analysis and market snapshots for revenue meetings and leadership reviews.
• Maintain organized records and reporting tools to support audit readiness and data integrity.
• Perform ad‑hoc analysis and reporting as requested by senior leadership.

Other Responsibilities

• Support special projects related to revenue generation, distribution optimization, or reservations efficiency.
• Maintain confidentiality of proprietary information and protect company assets.
• Participate in training, development programs, and cross‑departmental initiatives.
• Perform other reasonable job duties as assigned.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions:

• Strong written and verbal communication skills

• High attention to detail and strong organizational skills

• Analytical mindset with the ability to interpret basic data and reports

• Ability to multitask and manage competing priorities

• Professional and polished demeanor

• Ability to work collaboratively across departments

• Previous reservations experience highly preferred

• Experience with Opera PMS, Ideas RMS (G3), Passkey, Delphi, or Opera Sales & Catering preferred

• Additional Information

• What’s in it for You?

• Competitive Total Compensation Package: Overtime eligible, Department incentive programs

• Generous Paid Time Off: Enjoy a healthy work-life balance with our paid time off policy.

• Comprehensive Health Coverage: Access Medical, Dental, and Vision Insurance to keep you and your family healthy.

• 401K Plan: Secure your future with our competitive 401K retirement savings plan.

• Complimentary Shift Meal: Savor delicious meals on us during your shifts!

• Exclusive Employee Benefit Card: Unlock discounted room rates at Accor hotels worldwide, making travel more affordable.

• Professional Development: Enhance your skills with learning programs through our Academy, tailored for your growth.

• Make a Positive Impact: Get involved in our Corporate Social Responsibility initiatives, like Planet 21, and contribute to meaningful change.

• Career Advancement Opportunities: Take your career to new heights with opportunities for national and international promotions.

• LET YOUR PASSION SHINE

• We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

• LEARN ABOUT US

• Let your passion shine

• We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

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