About this role
JOB OVERVIEW
The Reservations Manager leads the Reservations department for FAENA The Red Sea, setting the standard of warmth, artistry, and precision that defines every guest’s first impression of the FAENA Culture. The role is responsible for the strategic and operational management of the reservations function, driving revenue performance and ensuring every booking journey reflects the sophistication, exclusivity, and emotive storytelling of the FAENA brand. The Reservations Manager partners closely with Revenue Management, Front Office, Sales & Marketing, and Guest Experience teams to translate FAENA’s vision of curated indulgence into flawless, personalised booking experiences from first inquiry to arrival.
DUTIES AND RESPONSIBILITIES
- Champion and reinforce a culture of warmth, precision, and pride within the reservations function, consistent with the FAENA Culture.
- Oversee day-to-day reservations operations across all channels (phone, email, OTAs, GDS, direct website) ensuring accuracy, efficiency, and an exceptional guest experience at every touchpoint.
- Set, monitor, and enforce reservations standards, scripts, and service protocols aligned with FAENA’s luxury positioning and brand voice.
- Partner with the Director of Revenue Management to implement pricing strategy, rate integrity, availability controls, and inventory allocation across all distribution channels.
- Analyse booking pace, pickup, denials, and cancellation trends; recommend action plans to maximise occupancy and RevPAR.
- Review and approve complex, VIP, and high-value reservations, ensuring besp