Reservations Manager

Join us at Accor, where life pulses with passion!​ As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​ By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.​ You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​ You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​ Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. Hospitality is a work of heart, Join us and become a Heartist.

Scope of Position Responsible for all reservations over the phone by fax, internet and email. Increases and optimises room sales in line with the brand and hotel’s sales policy. Ensures all group reservations are dealt with in an efficient and pleasant manner. Multi tasks while under pressure and have a proactive approach. Responsible for managing the Reservations team.

Talent & Culture

Responsibilities

• Assist the (Department) Management Team in the following: - Establish on-going On Job Training Programs within the department to meet Brand and Service Standards. Use Department Procedure Manuals as a base for all service procedures training. - Induct new staff into the team, department and Hotel in the first week of their employment following guidelines. Ensure that all staff under your control carry out their duties in accordance with the Brand and Service Standards and Procedures Manuals. - Effectively use the guest feedback to improve product and service delivery. - Openly communicate with staff ensuring regular briefings occur and all relevant information is passed on.

• Health & Safety - Notify you Manager of any reason you may not be capable of performing your tasks safely. - Participate in workplace consultation on matters pertaining to Occupational Health and Safety, as per the hotels agreed arrangements. - Comply with safe work practices by following Accor Health, Safety and Environment policies, including the use of safe manual handling techniques, safe use of hazardous chemicals and machinery, working at heights procedures, using protective clothing and safety equipment where available and necessary, maintaining a clean, tidy work environment, and any other safety practice promoted and required by the Hotel. - Ensure all equipment is kept in good working order and used only for the purpose for which it was intended. - Attend and actively participate in all OH&S training required of you by the Hotel. - Report any health or safety hazards, incidents and injuries to your Manager/Supervisor or Manager on Duty as soon as possible. Hazards may include unsafe working conditions, equipment and machinery faults or damage, and other housekeeping or maintenance needs that may affect the safety or any person/s at the Hotel. Ensure that the appropriate documentation is completed correctly, such as the Injury / Incident Form. - Participate and contribute to the risk assessment process when requested by your Supervisor/Manager. - Work cohesively in conjunction with the hotel’s rehabilitation program, as required. - Maintain standards of hygiene for food handling and presentation as prescribed by council / legislative regulations. - Be fully conversant with departmental fire and evacuation procedures.

• Systems & Procedures - Log and inform your Manager of any system problems. Suggest any improvements that could be made to improve existing systems and procedures. - Follow policies and procedures outlined in the Accor Brand Standards Manual, Departmental Service Standards / Procedures Manual and Accor Policy Manuals. - Complete all duties, and ensure a concise hand over.

• Guest Centric - Provide efficient, friendly and professional service to all guests. - Lead by example when attendin