About this role
Key Responsibilities
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Support the Reservations team with the administrative and operational tasks related to
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Nômade Temple Madrid and Nômade Temple Ibiza.
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Assist with the management and follow-up of individual and group reservations for both
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properties.
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Support the handling and response to reservation requests received by email, phone and
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other channels.
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Assist with preparing and sending reservation confirmations, modifications and
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cancellations.
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Support the management of special guest requests, coordinating and following up with the
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relevant departments.
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Assist with communication with guests, travel agencies, tour operators and other partners.
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Support the updating and maintenance of reservation information in the PMS and other
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internal systems.
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Assist with monitoring arrivals, departures, modifications and any incidents related to
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reservations.
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Support the review of rates, availability, promotions and booking conditions, following the
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department’s guidelines.
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Collaborate with the Front Office, Sales & Marketing and other departments across Madrid
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and Ibiza to ensure the smooth coordination of reservations.
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Support the follow-up of reservations pending confirmation, payments, deposits or
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additional information.
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Maintain up-to-date department files, databases and documentation.
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Facilitate smooth communication and coordination between the Reservations teams in
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Madrid and Ibiza, sharing relevant information and following up on the needs of each
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property.
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Contribute to providing a personalised, professional and guest-oriented service that reflects
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the essence and philosophy of Nômade Temple.
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Participate in other projects and tasks within the Reservations Department according to the
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operational needs of Nômade Temple Madrid and Nômade Temple Ibiza.
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Profile & Skills
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Currently studying Tourism, Hospitality Management, Business Administration, Hotel
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Management or a related field.
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Genuine interest in developing a career in Reservations and Hospitality.
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Positive attitude, flexibility and strong willingness to learn.
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Spanish and English required; additional languages are a plus.
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Availability: 6 to 8 months.
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Conditions
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€600 gross monthly stipend
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Free accommodation (only in ibiza)
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Meals included
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Hotel uniform provided