Reservations Executive

Pullman Singapore Hill Street Reservations Executive

Full-Time

• Handle guest inquiries and reservations via phone, email, and online channels
• Ensure accurate and timely processing of reservations
• Provide guests with information about hotel facilities, services, and promotions
• Maximize room revenue and occupancy by upselling and cross-selling
• Collaborate with front office, revenue and sales teams to ensure smooth operations
• Resolve guest complaints and issues in a timely and professional manner
• Maintain accurate records of reservations and guest preferences
• Attend all briefings, meetings and trainings as assigned by management.
• Perform other reasonable duties assigned by the assigned by the Management.
• Report any complaints, incidents or other irregularities to management.

Qualifications

• Minimum Diploma in Hospitality or related field
• At least 1 year of experience in a similar role in the hospitality industry.
• Knowledge in Opera is advantageous but not compulsory.
• Excellent communication and interpersonal skills.
• Strong attention to details and organisational skills.
• Ability to work in a fast-paced environment.
• Proficient in Microsoft Office.
• Ability to speak other languages and basic understanding of local languages will be an advantage

Additional Information

What's in it for you?

• Centralised location, walking distance from City Hall MRT
• 5 days work week
• Duty meals and uniform provided
• Comprehensive medical benefits
• Birthday Leave
• Family Care Leave
• AWS
• F&B and worldwide hotel discounts

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