Reservations Consultant

Job Title: Reservations Consultant

Department: Reservations

Inspired and Supported by: Director of Reservations

Salary: £34,869 per annum (including service charge), plus commission on upselling.

Your purpose will be:

To work with the Reservations Team to help contribute towards promoting and selling of The Savoy bedrooms and facilities.

You will be accountable for:

• Maximising revenue by converting enquiries, recognizing business prospects and opportunities to upsell.

• Possessing a thorough knowledge of the hotel and its offers from a product perspective and being able to use the feature and benefit sales technique confidently

• Responding to all guest enquiries in an engaging manner whilst using Savoy standards with the aim of converting every enquiry into a booking by delivering efficient and intuitive guest service.

• Ensuring all calls, emails and procedures are performed in line with the service standards set by the hotel.

• Updating reservations ensuring a flawless arrival and departure experience.

• Understanding our targets, forecasts and figures and how your role contributes to the success of the hotel.

• Paying exceptional attention to detail by not comprising on quality standards.

• Building relationships with both our guests and your fellow colleagues

• Being organised and proactive in managing your tasks.

Qualifications

• What you will need to do in this role?

• 1-3 years’ experience in the Hospitality Industry.

• Outstanding communication skills, both written & verbal.

• A confident & dynamic speaker, able to communicate and interact effectively with all levels of an organization.

• Enthusiastic and positive personality with the ability to build trusting relationships with others.

• Proven organizational skills, works well on their own. Able to set and meet deadlines with quality results.

• Applicable job related skills as per Accountable Duties.

• Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

• Additional Information

• What’s in it for you?

• Competitive salary and additional service charge

• Life insurance and pension

• 31 days of holiday (including public holidays)

• Exclusive discounts: Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included) - 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants - 20% off at other Gordon Ramsay restaurants and Restaurant 1890

• Free stay for two at The Savoy after successful probation

• Colleague restaurant, gym, interfaith prayer room and wellness room

• Laundry services

• Cashback for wellbeing/healthcare expenses; HSF & Perkbox

• Employee assistance program

• Virgin Active and The Gym Group membership discounts

• Cycle-to-work scheme

• Season ticket loan for commuting

• Annual optician reimbursements of £100

• Local discounts for F&B and retail