About this role
Job title: Reservations Agent
As a Reservations Agent, you’ll be the first point of contact for many of our guests, managing enquiries and reservations with a balance of efficiency, accuracy and genuine care.
You’ll be responsible for:
- Managing guest enquiries across phone, email and online channels, providing warm, professional and knowledgeable service.
- Handling reservations from start to finish, including new bookings, amendments, cancellations, special requests and guest preferences.
- Maximising revenue by confidently recommending room upgrades, packages, dining experiences and other hotel offerings based on guest needs.
- Converting enquiries into bookings by understanding availability, rates, promotions and hotel offerings.
- Maintaining accurate records across reservation and property management systems, ensuring all guest information and requests are captured correctly.
- Collaborating across the hotel with Front Office, Revenue, Sales, Food & Beverage and other teams to ensure guest requests are communicated and delivered effectively.
- Representing the Sofitel brand by consistently delivering refined, attentive and personalised service that reflects our luxury positioning.
Qualifications
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About You
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Previous experience in a hotel reservations, front office, guest services or similar hospitality role is highly regarded.
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A genuine passion for luxury hospitality and delivering personalised, memorable guest experiences.
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Strong communication and interpersonal skills, with the ability to build rapport and confidently engage with guests from diverse backgrounds.
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Excellent attention to detail, organisation and time management, with the ability to manage multiple enquiries and priorities in a fast-paced environment.
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Commercially minded with a natural ability to identify upselling opportunities and confidently promote room upgrades, packages and hotel experiences.
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A positive, team-oriented approach with a willingness to collaborate across departments and consistently uphold Sofitel’s luxury service standards.
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Additional Information
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Why Join Sofitel Sydney Wentworth?
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At Sofitel Sydney Wentworth, you'll be part of an iconic hotel entering a new