Reservations Agent

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Full-Time

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Permanent

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RIXOS

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Revenue Management & Pricing

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RIXOS PHU QUOC ISLAND VIETNAM, Phu Quoc, Vietnam

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REF68271K

Reservations Agent

Region

Luxury & Lifestyle

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Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

We are seeking a professional and customer-focused Reservations Agent to join our team in the beautiful island of Phu Quoc, Vietnam. As a Reservations Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a smooth booking experience.

• Respond promptly and professionally to all room reservation inquiries via phone, email, and other communication channels
• Efficiently book accommodations for guests across various market segments, including leisure, business travel, and group bookings
• Accurately record all required reservation information in our Property Management System
• Upsell room types and additional services to maximize revenue while meeting guest needs
• Provide detailed information about our property, amenities, and local attractions in Phu Quoc
• Collaborate with other departments to ensure guest requests and special requirements are met
• Handle changes, cancellations, and special requests with a customer-centric approach
• Maintain up-to-date knowledge of room availability, rates, and promotional offers
• Assist in resolving customer complaints and concerns in a timely and professional manner
• Contribute to the continuous improvement of our reservation processes and guest experience

Qualifications

• Minimum of 1 year experience in Front Office, Reservations, or Sales, preferably in the hospitality industry

• Excellent command of English; knowledge of additional languages is a plus

• Professional telephone etiquette and strong written communication skills

• Proficiency in Property Management Systems (e.g., Opera) and Microsoft Office applications

• Typing skills of approximately 40 words per minute

• Detail-oriented with the ability to multitask in a fast-paced environment

• Strong problem-solving skills and ability to make decisions independently

• Flexible availability to work various shifts, including weekends and holidays

• Customer-focused mindset with a passion for delivering exceptional service

• Knowledge of Phu Quoc's attractions and services is highly beneficial

• Familiarity with Vietnamese culture and customs is a plus

• Ability to work collaboratively in a team environment

• Strong organizational skills and attention to detail

• Additional Information

• What awaits you...

• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.

• The ability to challenge the norm and work in an environment that is both creative and rewarding.

• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.

• A competitive package and plenty of development opportunities.

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• Discover a world where life pulses with passion

• Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

• When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

• LET

• YOUR PASSION SHINE

• We foster

• our creativity, our excellence and progressiveness. We interconnect with

• each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in

• being part of a wider global team leading the way in local sustainability

• initiatives. Working together with our communities, we will empower you to

• make your own meaningful impact.

• LEARN ABOUT US

• Let your passion shine

• We take pride

• in promoting heartfelt hospitality with

• a French Zest, valuing passion, excellence

• and emotional intelligence. We pioneer

• a committed and sustainable approach

• to luxury, encouraging

• openness and inclusivity. We value

• new encounters with colleagues and

• guests from all horizons with a goal

• of creating a distinctive culture together.

• JOIN US

• List #1

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