About this role
Reservations Agent
As a Reservations Agent, you will sell hotel rooms to prospective guests by providing over-the-phone information and assistance based upon hotel inventory and rate plan availability. Timely and accurate input of rooming lists into hotel PMS to contribute to guest satisfaction and accurate system reporting.
Where great benefits lead to a life fulfilled. Competitive Pay Medical/Dental/Vision/401K opportunities Travel discounts Credit Union Membership Tuition Reimbursement Professional Counseling & Family Support Growth and Development Opportunities
Site Specific Perks On-site subsidized employee parking Employee breakroom amenities Monthly luncheon celebrations and awards Discounts to onsite food outlets Local restaurant discounts Discounted theme park tickets and rental cars Community service opportunities
As a Reservations Agent a typical day will include: Answer incoming calls promptly and provide guests with hotel information and accommodations Convert telephone inquiries into reservations maintaining acceptable performance statistics. Enter, confirm and modify telephone, facsimile and e-mail reservations. Assist with individual and group reservations in the system. Address guest and vendor questions or concerns independently. Assist with loading group rooming lists, assigning rooms, specifying billing instructions and securing final payments in full prior to group arrival. Process advance deposits. Perform daily reservations audit for the next day’s arrivals. Process commissions. Perform other duties as assigned.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
About Us
Where meaningful moments are made together.
Our associates want more than fulfilling work. Like our Owners, Members and guests around the world, they want fulfilling lives. Vacations expand our world to new places, new possibilities, new connections. Along the way, they help us discover our best selves. Great vacations are the embodiment of a life, fulfilled.
Marriott Vacations Worldwide (NYSE: VAC) is a leading global vacation company. While our numbers tell some of the story, the heart of our success comes from the quality – and exceptional longevity – of our relationships with our associates and customers.
Join us on our journey.
FOR A LIFE FULFILLED.
Creating vacations that move you. 20,000+ Associates worldwide
Vacation Ownership 7 Iconic Brands Approximately 120 Vacation Ownership Resorts 700,000+ Owner families 90%+ Guest satisfaction score
Exchange & Third-Party Management More than 3,200 affiliated resorts in over 90 countries and territories Approximately 1.6 million exchange network members