Reservationist

Description

• The provided text describes a Reservationist role within the Tamayyaz Program, focusing on maximizing hotel revenue and guest satisfaction by handling guest reservations, maintaining inventory, up-selling, and ensuring guest privacy and safety in line with hotel guidelines.

Responsibilities

• Greets guests over the phone in a friendly, courteous manner

• Records reservation information accurately; identifies and records group and transient business codes

• Informs other departments of VIP arrivals

• Identifies commissionable reservations and secures required information

• Records and processes deposit information

• Identifies and records special billing instructions; approves credit after consultation with the Space Controller

• Files all reservations in a systematic order for easy referral

• Contributes to maximum occupancy of the hotel by assisting in maintaining accurate inventory control for rooms

• Assists with the preparation of the four day forecast and VIP list

• Achieves maximum occupancy and average rate by utilising yield management

• Uses up-selling techniques

• Handles all special requests appropriately

• Pre-blocks all special requests or VIP accommodations accurately

• Keeps Space Controller informed of new group bookings

• Utilises guest history files for personalized service at the hotel

• Maximises customer satisfaction and hotel revenue by promoting hotel restaurants and other services and facilities to guests

• Deals with assigned incoming correspondence, faxes and reservation messages in a timely and accurate manner

• Acknowledges assigned reservation faxes and messages

• Laws, Regulations and Policies

• Follows all applicable laws, corporate standards and guidelines

• Health and Safety

• Maintains high confidentiality in regards to guest privacy

• Ensures that all potential and real hazards are reported appropriately immediately

• Fully understands the hotel’s fire, emergency, and bomb procedures

• Follows emergency procedures to provide for the security and safety of guests and employees

• Works in a safe manner that does not harm or injure self or others

• Supports a safe hotel by applying hotel regulations, and adhering to existing laws and regulations

• Anticipates possible and probable hazards and conditions and notifies the Space Controller

• Maintains the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct

• Miscellaneous

• Attends meetings and training required by the Space Controller

• Assists colleagues to perform similar or related jobs after approval of the Space Controller

• Ensures guest satisfaction by attending to their requests and inquires courteously and efficiently

• Accepts flexible work schedule necessary for uninterrupted service to hotel guests

• Maintains own working area, and materials clean, tidy and in good shape; reports defective materials and equipment to the Space Controller

• Continuously seeks to endeavor and improve knowledge of own job function

• Hotel facilities and nearby sights of interest and importance (i.e. hospitals, stations, tourist sights)

• Hotel standards of operation and departmental procedures

• Accepted methods of payment by the hotel Reservationist

• Hotel’s credit policy

Qualifications

• Tamayyaz Program is for Saudi Nationals Only.

• Open to candidates with little to no work experience, including fresh graduates and those with up to 6 months of relevant work experience.

• Basic English skills are a must.

• Strong passion for the Hospitality Field.

• Excellent interpersonal and communication skills.

• Is a team player that contributes to and proactively assists co-workers.

• Ability to work a flexible roster depending on departmental needs.

• Ability to focus attention on guest needs, always remaining calm and courteous.

• Additional Information Our commitment to Diversity & Inclusion:

• We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.