About this role
Vacancy
Full-Time
Job Type
Permanent
Job Category
Sales & Marketing
Brands
ACCOR
Location
ibis Mumbai Airport, Mumbai, India
External Reference
REF122789Y
Reservation Executive
Region
MEA SPAC
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Company Description
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Job Description
- Constant upkeep of Opera Cloud Reservations system through updating of rates systems, validity dates, mail messages, availability control
- Check no shows from previous day and give details to Duty Manager for processing and follow up.
- Monitor occupancy for upcoming weeks, when stop sell is necessary input date into PMS and advise Front Office, Telephones and ARS allotment holders
- Reconfirm all arrivals 1 day prior to arrival and ensure all relevant information is available to Front Desk by the evening prior to arrival Ensure an accurate and complete guest history exists for all return guests and that details of arrivals etc. are communicated to Management
- Assist in preparation and checking of rate manual, ensure rates and rates schedule in computer system are correct.
- Communication with DOS and sales department to forward all possible leads and feedback from inbound and corporate markets.
- Communication between Front Office and Reservations Office open and reciprocal.
- Ensure completion of daily duties, eg. Correspondence, filing, reports, etc. Adherence to Emergency Communication procedures ensuring that
Qualifications
Qualifications
-
1 or 2 years of experience in reservation.
-
Knowledge Opera PMS & Opera Cloud.
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Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET YOUR PASSION SHINE
We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.
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Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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