About this role
Novotel Goa Panjim, Panaji, India
Full-Time
Job Description
- Handle incoming reservation inquiries promptly and professionally, ensuring complete and accurate information is recorded according to standard procedures
- Convert customer inquiries into confirmed bookings by providing exceptional service and addressing customer needs with empathy and efficiency
- Maintain and update corporate databases and reservation systems, ensuring all delegate bookings and customer records are current and accurate for future reference
- Respond to customer queries and resolve issues in a timely manner to maximize customer satisfaction and loyalty
- Collaborate with Sales, Marketing, and Front Office teams to optimize room occupancy rates and maximize revenue opportunities
- Perform daily reservation filing, correspondence, and administrative tasks with meticulous attention to detail
- Identify cost-effective resource utilization opportunities and communicate recommendations to the team
- Provide effective support to team members and internal/external representatives to ensure efficient service delivery
- Perform additional duties as assigned by the Reservations Manager or Team Leader to support organizational goals
Qualifications
-
Bachelor's degree (Graduate) from a recognized institution
-
Fresher or 1 year of experience in a reservation, hospitality, or customer service role
-
Proficiency with reservation management systems, property management software (PMS), and booking platforms
-
Strong written and verbal communication skills in English
-
Excellent data entry and database management abilities with a keen eye for accuracy
-
About ACCOR
-
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
-
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
-
LET YOUR PASSION SHINE
-
We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.
-
LEARN ABOUT US
-
Let your passion shine
-
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
-
JOIN US