About this role
Reservation Associate
Job Description Liaises with Sales and Marketing Team and Front Office Team in day to day operations.
Financial
- Identify optimal, cost effective use of the resources and educate the team on the same.
Operational
- Ensure that reservations requests are answered promptly and politely and that complete details are recorded as per standard procedure.
- Ensure to handle all incoming enquiries efficiently and effectively and hence converting them into bookings
- Ensure to handle enquiries promptly and efficiently with the overall objective of maximizing sales and room occupancy rates.
- Responsible for ensuring that all reservation filing and correspondence is carried out daily.
- Perform all the duties that are common and any other duties assigned by the Reservations Manager/Asst Manager/Team Leader.
Business plan /Analysis
- Maintain and update corporate database, entering delegate bookings to ensure delegate information/ records are kept up to date and accurate for future events
Team Management
- Work with internal/external representatives from different functions for executing the reservations.
- Provide effective support to the team to enable them to provide a range of effective and efficient services.
General Duty
- Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
- Be ready and responsible for any job, which may be assigned by the Management
Qualifications
- Must be Graduate
- Fresher’s or having an experience of 1 year in same position