About this role
Section: About the Role Mövenpick Hotel Ikoyi Lagos, part of the Accor network, is seeking a customer-focused Reservation Agent to manage room bookings, respond to guest inquiries, and deliver exceptional service throughout the guest journey.
Section: Responsibilities
- Process room reservations accurately and maintain updated booking records.
- Respond to inquiries about room availability, rates, hotel amenities, and services.
- Upsell hotel services and amenities to maximise revenue.
- Assist guests with special requests, VIP arrangements, and reservation-related concerns.
- Resolve guest complaints professionally and coordinate with relevant departments.
- Communicate with guests via phone, email, and in person.
- Provide information about hotel facilities, local attractions, and events.
- Prepare reports on reservations, occupancy, and guest feedback.
- Support promotional packages and maintain accurate records of guest interactions.
Section: Requirements
- Previous experience in hotel reservations or a similar customer service role is preferred.
- Excellent written and verbal communication skills.
- Proficiency in hotel reservation systems, particularly Resaweb and Opera Cloud.
- Strong attention to detail, organisational skills, and multitasking abilities.
- Ability to work under pressure and maintain high service standards.
- Customer-focused approach with strong problem-solving skills.
- Knowledge of local attractions and events is an advantage.
- Hospitality-related education or training is beneficial.
- Flexibility to work weekdays and weekends.
Note: This posting does not specify salary, benefits, or application deadline.