Reservation Agent

Reservation Agent

Location: Mama Shelter Dubai, Dubai, United Arab Emirates

Full-Time

Permanent

Job Description

Bring your passion for hospitality and guest experiences to our team, where you’ll help our guests start their journey with a smile. Let’s make every booking unforgettable together!

THE MISSION?

🎯 Be the Booking Guru: Manage reservations like a pro, ensuring every guest feels special from their very first inquiry. 📅📞✨

🎯 Anticipate Their Every Wish: Customize reservations to fit each guest’s unique preferences, making them feel like VIPs before they even arrive. 🏨💫

🎯 Keep It Cool Under Pressure: Handle last-minute changes, requests, and cancellations like the calm, collected rockstar you are. 🎸😎

🎯 Be the Walking Encyclopedia of Rooms: Stay up-to-date with room details, promotions, and special packages so you can always offer the perfect solution. 🏠📚

🎯 Be a Communications Superstar: Work closely with the front office, sales, and other departments to ensure seamless guest experiences. 🤝💌

🎯 Spread the Joy of Mama Shelter: Share your positive energy and hospitality expertise to create unforgettable memories for our guests. 🌈💖

🎯 Stay on the Cutting Edge: Keep an eye on industry trends and booking platforms to help maximize revenue and efficiency. 💡📊

🎯 Be the Ultimate Problem-Solver: No challenge is too big—your creativity and resourcefulness save the day every time! 🦸‍♂️✨

Qualifications

• MADE FOR YOU? ONLY IF…

• 💪 You’re calm and collected: Pressure doesn’t faze you; you’re always one step ahead of the game.

• 🌟 You’re a beacon of integrity: Honesty and professionalism are second nature to you.

• 🔍 Transparency is your style: Your work is as clear as our freshly cleaned windows—no hidden surprises.

• 🙌 You own your oops: Mistakes? You own them, learn from them, and keep moving forward.

• ⚖️ You value fairness: Doing things the right way is how you roll—always with honesty and respect.

• 🗝️ You’re a vault of confidentiality: Guest details are safe with you—what happens in Mama Shelter, stays in Mama Shelter.

• Additional Information

YOUR LITTLE EXTRAS:

• 🚀 You’re reliable and consistent: When you say you’ll deliver, you always follow through.

• 👥 You’re a people person: Guests and teammates love your positive, approachable vibe.

• 💬 You build connections: You take time to know your guests, creating lasting impressions.

• 😊 You light up the room: Your energy lifts everyone around you, making work a joy.

• 🤝 You’re all about the team: From supporting your colleagues to creating a family-like atmosphere, you make it happen.

• If you’re ready to bring your energy, passion, and smile to Mama Shelter Dubai, we’d love to hear from you!

• Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

• When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

• LET YOUR PASSION SHINE

• We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

• LEARN ABOUT US

• Let your passion shine

• We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

• JOIN US