About this role
Reservation Agent
Job Description
- Consistently offer professional, friendly and engaging service
- Process all external and internal calls either by redirecting calls or assisting the caller
- Take ownership of the caller’s request and ensure follow up according to the hotel’s standards
- Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering
- Maintain and monitor the “Reservation” software system
- Serve as a liaison for Guests requiring information relating to all aspects of the hotel
- Handle and distribute faxes, voice messages and written messages for internal and external Guests
- Follow department policies, procedures and service standards
Qualifications
- Good command of English
- Previous customer related experience an asset
- Must possess outstanding guest services skills and sophisticated verbal communication skills