About this role
Reservation Agent
You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!
What is in it for you:
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Employee benefit card offering discounted rates in Accor worldwide
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Learning programs through our Academies
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Opportunity to develop your talent and grow within your property and across the world!
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Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
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Consistently offer exceptional, friendly and engaging service
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Ensure the best selection for the guest and ensure revenue is maximized through up-selling
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Recommend property facilities and assist guests with information and special requests
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Book room reservation requests, enter rooming lists, and update accurate information in the system
Qualifications
Your experience and skills include:
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- Guest focused personality is essential
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- Prior experience working with Opera Cloud or a related system
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- Strong interpersonal and problem solving abilities
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- Fluency in English, additional languages are a plus