About this role
About the Role You will be a key actor in the B2B customer experience in the United States, ensuring efficient order management, commercial terms, and invoicing processes with a strong focus on quality, compliance, and customer satisfaction. This role is based in Querétaro, México, and supports Michelin's US customers. What You'll Do
- Manage the end-to-end Order to Invoice / Order to Cash process.
- Track orders and coordinate with plants and warehouses to ensure on-time deliveries.
- Resolve questions and provide agile, effective solutions to deliver the best customer experience.
- Analyze and manage commercial terms, pricing, and customer requests.
- Resolve issues, follow up on claims, and close cycles with the customer.
- Identify root causes of recurring problems and drive improvements.
- Apply legal, tax, and internal control standards in every process.
- Contribute to continuous process and working-method improvements. What We're Looking For
- Advanced English (C1 indispensable) to interact with US-based customers daily.
- Open to new graduates, students, or talent with initial experience in Call Center or customer service.
- Required competencies: Adaptability, Initiative, Problem Solving, Customer relations, Teamwork and collaboration. Nice to Have
- Experience collaborating with people from different cultures. Compensation & Benefits
- Excellent opportunity for professional growth (development opportunities after about 2 years).
- Hybrid work scheme: first 3 months in-person training; later up to 3 days of home office depending on performance.
- Morning schedule from 6:00 a.m. to 3:00 p.m.
- Dynamic, innovative, collaborative, and inclusive work environment.