About this role
Job Description The Reporting Analyst is responsible for metric reporting and analysis, billing and operational processes, as well as day-to-day inquiries. Location Specifics: Megatower, Mandaluyong Position Setup: Hybrid (Twice in a month) Shift: M-F 4:00 PM - 1:00 PM - 2nd Shift
Requirements
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Minimum of 1 year of experience in RPO, with exposure to reporting and analytics
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Demonstrated ability to support reporting activities, manage client/stakeholder relationships, and maintain clear, consistent communication
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Proven track record in stakeholder and client management
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Advanced proficiency in MS Excel (required)
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Experience with SQL, Macros (VBA) and PowerQuery is preferred
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Duties and Responsibilities
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Complete all required client reporting based on established service line agreement.
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Complete requirements for other metrics and reporting.
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Accept and complete all ad hoc reporting requests in a timely manner.
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Create and maintain billing templates.
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Develop audit process for monthly billing reconciliation.
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Provide consultative information to client services teams around process & workflows that impact reporting and billing.
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Analyze dashboards on weekly basis and provide key findings to Client Services Manager or Client Services Director.
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Monitor trends and make appropriate recommendations.
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Establish and utilize documented reporting policies that meet reporting and business goals of account leader.
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Reach out proactively to the client teams on a weekly basis to understand their reporting needs in the upcoming week.
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Facilitate ongoing discussions with client services leaders to eliminate non value-add reporting.
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Other duties as assigned.
Education
- Associate’s degree required. Bachelor’s degree strongly preferred.
Experience
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A minimum of one year of experience in a business or office environment utilizing the required customer service and administrative skills.
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Exposure
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Demonstrated proficiency with the Microsoft Office suite, including Outlook and Excel.
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Strong proficiency in Applicant Tracking Systems (ATS) and reporting capabilities.
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Strong analytical skills with the ability to assess and present key data.
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Additional information
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All your information will be kept confidential according to EEO guidelines.