About this role
Major Duties
- Takes incoming calls and is responsible for following established guidelines, identifying and resolving problems, and ensuring that follow up iscompleted for research items.
- Makes outbound calls to investors and internal partners to resolve account requests that are not in good order.
- Knowledgeable of the core aspects and business functions of a transfer agency.
- Identifies service efficiency enhancements, process improvements and service delivery using creative and proactive measures
- Researches and resolves processing inquiries and prepares correcting entries including reversals and rejects.
- Develops a strong knowledge of the various business applications critical to investor and account servicing, including on-line tools, and
- Works effectively as a team member but also independently
- Knowledgeable of the core aspects of the job
- Working towards becoming proficient in all areas of the job
Knowledge
- Good oral and written communication skills are required. Basic securities industry knowledge is preferred
- Analytical and problem-solving skills are required. Organizational skills are required to manage conflicting priorities and multitask functions in a fast-pacedteam environment
Experience
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A College or University degree and/or some relevant work experience is preferred.
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Related Industry qualification/ or studying towards, is preferred
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Salary Range
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$41,040 - 61,560 USD
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Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.
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Work Authorization
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Applicants must be authorized to work in the U.S. without the nee