Rental Intern

Job title: Rental Intern

About the Role The Rental Intern will join CFAO South Africa's transport and operations team to gain practical experience in day-to-day transport planning and customer service within the mobility sector. This internship offers exposure to applying academic studies in a real-world environment and an opportunity to showcase work experience for potential future employers.

What You'll Do

• Plan daily transport trips (deliveries and collections).
• Update and reconcile the MRR machine return register daily.
• Liaise status of deliveries and collections to internal and external customers.
• File and perform other admin duties; update transport planning boards daily.
• Perform other duties as may be required for efficient operation of the transport department.
• Resolve conflicts and negotiate with others; handle complaints and disputes or grievances.
• Evaluate information to determine compliance with standards; use judgement to assess laws/regulations/standards.
• Make decisions and solve problems by analysing information to determine best solutions.
• Contribute to development and team-building; foster mutual trust, respect and cooperation.
• Interact with the public; attend to customer needs and address clients or guests.
• Update and apply relevant knowledge; stay up-to-date technically and apply new knowledge to tasks.

What We're Looking For

• Excellent computer literacy (MS Office – Word and Excel).
• Knowledge of Labour Relations Act (LRA); Basic Conditions of Employment Act (BCEA); Employment Equity Act (EEA); Skills Development Act (SDA); OSHACT and POPI.
• Willingness to travel within South Africa; able to work in a fast-paced environment.
• Excellent customer service orientation.
• Ability to work under pressure.
• Excellent interpersonal skills – approachable and able to build effective relationships with line managers and employees at all levels.
• Champion for change; demonstrate a professional confident can-do attitude; positive self-starter, flexible, results-driven, accurate and attentive to detail.
• Excellent organisation and time management skills – committed to meet and exceed deadlines.
• Excellent communication skills (verbal and written).
• Integrity and trust are essential – must maintain confidentiality.
• Oral expression – the ability to communicate information and ideas easily in speaking so others will understand.
• Oral comprehension – the ability to listen to and understand information and ideas presented through spoken words and sentences.
• Written comprehension – the ability to read and understand information and ideas in writing so others will understand.
• Written expression – the ability to communicate information and ideas in writing so others will understand.
• Problem sensitivity – the ability to tell when something is wrong or is likely to go wrong, and recognizing there is a problem.
• Speech clarity – the ability to speak clearly so others can understand you.
• Deductive reasoning – the ability to apply general rules to specific problems to produce answers that make sense.
• Inductive reasoning – the ability to combine pieces of information to form general rules or conclusions.