About this role
https://www.appzgate.com/ Working Hours
- Monday: Off
- Tuesday to Friday: 5:00 PM – 11:00 PM
- Saturday & Sunday: 9:00 AM – 11:00 PM Work Arrangement: Work from Home (Remote) Job Responsibilities
- Provide technical support to external customers using POS systems.
- Troubleshoot and resolve POS software, system configuration, and functional issues.
- Assist customers with POS system setup, configuration, and usage.
- Handle customer requests for new functions, features, and system enhancements.
- Work with the development team to communicate requirements, investigate technical issues, and follow up on bug fixes or feature requests.
- Guide customers through troubleshooting via WhatsApp, phone calls, and remote support tools.
- Follow up on reported issues to ensure timely resolution.
Job Requirements
- Relevant experience in IT Support, Technical Support, or POS System Support is required.
- Experience supporting external customers or clients, rather than only providing internal IT support.
- Good troubleshooting skills and ability to understand POS software functionality.
- Experience handling system configuration, feature requests, or coordinating with developers is an advantage.
- Good communication and problem-solving skills.
- Able to work independently in a remote environment.
- Willing to work the stated evening and weekend schedule.