Remote Healthcare Call Center Representative

Remote Healthcare Call Center Representative

United States

(Remote)

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About Us

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Description

Healthcare Call Center Associate (Work from Home)

Would you enjoy being part of a team that makes a difference in people’s lives? Do you love helping people solve complex problems and delivering solutions? If so, this role is for you!

As a member of the Customer Experience team, you assist customers with questions, inquiries, and issues related to their prescription coverage. You manage a steady volume of incoming calls from customers while navigating multiple systems.

Our call center associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive experiences for our customers and clients. Your punctuality and dependability are key to our clients’ success.

Conduent has plenty of growth opportunities within the healthcare team.

Pay rate is $15 per hour, which may be below your state’s minimum wage. Please take this into consideration when applying.

Virtual training is 6 weeks.

Successfully complete a mandatory paid training program with 100% attendance.

Hours of operation:

Monday – Friday 8:00am – 11:00pm EST

Saturday 8:00am – 6:30pm EST

Medical, dental and vision benefits available on 1st day of employment.

Non-exempt: Paid time off will start to accrue after 180 days of employment (about 6 months).

Successfully navigate 27 systems and average 20 - 30 calls per day

Responsibilities for Remote Call Center Representative:

• Manage a steady volume of incoming calls regarding benefits from members, providers, and employer groups. Explain and clarify plans’ policies and procedures.

• Actively listen to understand customers’ needs and answer their questions to include callbacks and follow up calls as needed.

• Strive to answer the un-asked question(s) as we work for a one call resolution. Take all necessary action to resolve the members issue by answering their questions.

• Navigate the Members’ plan benefits, review Client's policy and procedures, while using resources provided by the Client to comply with regulatory guidelines.

• CSR is required to utilize multiple Client systems to provide accuracy of information.

• Investigate verbal complaints concerning billing, claims or service rendered. Escalate complaints of service failures to designated departments for investigation.

• Maintain current knowledge of Member Services policies and procedures.

• Perform other work-related duties as assigned.

A few of the questions you may receive as a healthcare call center associate are the following:

“Can you assist me in what the status of my current refill is?"

“Did my prescription run out?”

Requirement for Remote Call Center Representative:

• Successfully complete customer service assessment & typing test on a computer (not compatible with mobile devices).

• High school diploma, GED, or college degree.

• Must have 6 months of customer service experience.

• Complete a mandatory paid training program with 100% attendance.

• Successful completion of a background check is required for this position.

• Must possess the following characteristics: self-motivation, resourceful, detail-oriented, sense of accountability and must be a team player.

• Must possess strong skills in the following areas: organizational, time management, written and verbal communication, analytical, and problem solving.

• Proficiency in Microsoft Word, Microsoft Outlook, and Internet Explorer.

• Strong communication skills over the phone.

• Ability to deal with problems involving several concrete variables in standardized situations.

• Successful completion of background check is required for this position.

Equipment and workspace requirements:

We provide all equipment. (Computer, Monitor, Mouse, Keyboard, Headset, Ethernet Cord, Power Cables)

You must have a home internet connection with 25 Download and 10 Upload Speed (you may do a quick check through speedtest.net)

Must be able to hardwire your work computer directly to your home modem via ethernet. (Ensure the available connection meets the minimum bandwidth requirements to perform your job function. Satellite internet and wireless internet are not acceptable

Must have a quiet, distraction free workspace. (Workspace must be clutter free, free of distraction, no one is allowed in workspace during working hours, no writing utensils, or unauthorized electronics in the work area)

The application process will take less than 20 minutes and includes everything required to be considered.

Apply to the role and provide your basic profile information (2 minutes)

Answer prescreens questions to be sure you meet the minimum requirements for the role (3 minutes)

Complete a typing test (2 minutes) You will need a keyboard.

Take short assessment to determine your fit for the role and set everyone up for success (10 minutes).

Important

It is important that you complete the application in a timely manner to be considered for the role.

Your local library, shipping store or search, ‘public computers near me’ if you don’t have a computer.

Important:

Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time.

We are currently NOT hiring in the following geographies, including but not limited to:

States: AK, CA, CT, HI, IL, MA, MD, MT, NJ, NY, OR, WA. Metro Areas: Minneapolis - MN, Washington, DC, Denver - CO, Boulder - CO, Edgewater - CO, Flagstaff - AZ.

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $15.00/hour.

About the Team

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.