Remote Expert EPIC Configuration Analyst - (Cupid)

Location Address:

Remote Office Santa Fe, NM 87501

Compensation Pay Range:

Minimum Offer $100,152.00 Maximum Offer $175,718.40 Now Hiring: Remote Expert EPIC Configuration Analyst - (Cupid)

Summary:

Build your Career. Make a Difference. Presbyterian is hiring a skilled EPIC Configuration Analyst - Expert

Type of Opportunity: Full time Job Exempt: Yes Job is based: Remote Workers New Mexico Work Shift: Days (United States of America)

Responsibilities

• This position is responsible for in-depth knowledge of assigned Epic System software. This position conducts regular day-to-day communication, reviews software, demonstrates a deeper understanding of business operations, and works with Epic, Subject Matter Experts, and end users to tailor the system to fit the organization's needs. This position routinely performs in-depth analysis of workflows, data collection, and other technical issues associated with the use of Epic software; is responsible for design, build, testing, and maintain those solutions

• Provide tier-2 support of application incidents reported through the help desk; including 24/7 on call coverage as required.

• Perform analysis to resolve application incidents, maintenance items, enhancement requests, upgrades / updates, and projects, collaborating with colleagues and across teams.

• Develop and maintain requirements / specifications and test cases for new or enhanced functionality to department applications. Ensure the test scripts have been created, reviewed, and updated to reflect workflow solutions.

• Modify Epic records, tables, and master files to support the application design, additions, and changes.

• Implement changes using documented procedures that are compliant with departments policies and procedures.

• Actively participate and contribute in team and cross-team meetings and maintain appropriate meeting records.

• Have expert understanding of your supported application, integration and general understanding of most all other Epic applications.

• Work independently 100% of the time

• Anticipate add on work and accomplish both within schedule. Role model for projects.

• Promote teamwork within and with other teams

• Role model for others, is well respected by team and customer

• Make recommendations, review and test changes, enhancements, and each new release as assigned.

• Ensure the test scripts have been created, reviewed, and updated to reflect workflow solutions.

• Support the training team by keeping trainers abreast of new functionality and system changes.

• Understanding of workflows, integration between application, downstream systems, and integrated workflows.

• Create new workflows with collaboration of SME

• Create solutions that allow our end users to be more productive and effective.

• Advocate for our customers.

• Mentor and teach others including other mentors. Tailor your mentoring to the individual mentees needs. Guide other analysts within your team and across teams.

• Go to person for team members and end user to have a productive discussion on application, operations and workflows.

• Ability to troubleshoot outside of your application.

• Recommend and implement opportunities for knowledge transfer/mentorship.

• Create presentations and present to large cross functional groups with effective Q&A

• Analyze new functionality in new releases to identify impact.

• Ensures all quality assurance processes are followed, including change management and testing efforts.

• Facilitate meetings. Drive integrated group to next steps and provide notes and follow up.

• *Functional leader within the team and across teams, team advocate for change management and independently get others on board.

• *Identify and implement process improvements for your team and across multiple teams/areas.

• *Identify and make recommendations to operations proactively, creating solutions independently.

• *Build and/or help maintain relationships with other Epic customers.

• *Assist with developing a strategy for a given area.

• *Works with the leadership in the assessment of projects for scoping and timelines.

• Hybrid: In office expected for individuals within 60 Miles of Albuquerque every Tues, Wed, Thurs.

• Remote: Open to remote applicants in the United States, except for the following states: California, Illinois, North Dakota, New York, Ohio, Washington and Wyoming

• Required Certification: Cupid

Qualifications

• Bachelor's degree plus 3 years of IT or business experience.

• 3 years of Epic specific experience.

• 6 years' of additional experience can be substituted in lieu of degree.

• Epic certified in supporting application plus additional proficiency/certification/badges in related application area

• All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

• Wellness

• Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

• Why work at Presbyterian?

• As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

• About Presbyterian Healthcare Services

• Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.

• Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

• AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.

We're Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services