About this role
Overview
Remote Customer Support Representative to manage customer enquiries, order processing, and delivery follow-ups for Anify Enterprise, an e-commerce company specialising in home improvement products.
Key Responsibilities
- • Respond to customer enquiries via WhatsApp, phone, and other channels.
- • Confirm orders and ensure order details are accurate.
- • Follow up on orders and provide delivery updates.
- • Resolve customer complaints professionally.
- • Maintain accurate customer interaction and order records.
- • Coordinate with logistics and operations teams to ensure smooth order fulfilment.
Requirements
- • Graduate of a recognised institution with completed NYSC.
- • Previous customer support or customer service experience.
- • Excellent written and verbal communication skills.
- • Strong organisational skills and attention to detail.
- • Smartphone and reliable internet connection; a computer is an advantage.
- • Ability to work independently, meet daily targets, and work the stated schedule.
- • Must reside in Nigeria.