Remote Customer Service Representative

TalentMatch

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

We are looking for a Remote Customer Service Representative who is available to work Pacific (5am-2pm EST) or Mountain (6am-3pm EST) time as normal business hours to join a growing real estate property and facilities management organization in North Carolina. This contract-to-permanent opportunity is ideal for someone who enjoys helping customers, resolving issues efficiently, and learning the operational side of an online auction and e-commerce environment. In this role, you will support day-to-day customer interactions, assist with administrative and account-related tasks, and contribute to a reliable, positive experience for clients using the platform.

Responsibilities

• Respond to customer questions, account concerns, and service issues through clear and thorough communication.

• Navigate the company’s online auction platform and internal tools to research problems and provide accurate solutions.

• Diagnose customer-related issues across connected systems and determine the appropriate next steps for resolution.

• Escalate more complex situations when needed, using sound judgment to protect the customer experience and business operations.

• Review auction listings before launch to confirm accuracy, completeness, and overall quality.

• Track receivables activity and assist with invoice follow-up to support timely customer payments.

• Contribute to the development of consistent support procedures that improve service quality and efficiency.

• Partner with technical teams to communicate recurring issues and help prioritize platform updates or fixes.

• Build strong relationships with customers by delivering dependable support and encouraging ongoing engagement.

• Previous experience in customer service within a call center, support environment, e-commerce business, or technology-focused setting.

• Strong verbal and written communication skills with the ability to interact effectively with a wide range of customers.

• Demonstrated problem-solving ability and confidence in troubleshooting issues to identify practical solutions.

• Comfort using computers and learning new software platforms, tools, and web-based systems.

• Strong organizational skills with the ability to manage multiple tasks and shifting priorities effectively.

• Detail-oriented approach with a customer-centered mindset and a strong focus on service quality.

• Experience with e-commerce platforms, administrative support, invoicing, or accounts receivable is preferred.

• Familiarity with Mac operating systems or similar technical environments is a plus.

• All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice.