Remote Customer Service Representative

Remote Customer Service Representative

Looking to add a remote Customer Service Representative to our team. This position will play a key role in supporting customers, managing internal business processes, and helping ensure a seamless experience across our online auction platform. We're looking for someone who enjoys solving problems, communicating with customers, and learning the technical side of a growing e-commerce business.

What You'll Do

• Provide outstanding customer support via phone, email, chat, and text message
• Assist customers with questions, account inquiries, and issue resolution
• Learn and become proficient with Lockerfox's e-commerce platform and backend management tools
• Investigate and resolve customer issues across multiple interconnected systems
• Use independent judgment to determine when issues should be escalated
• Review and quality-check auctions before they open for bidding
• Monitor accounts receivable and assist with invoice follow-up as needed
• Help standardize customer support processes to ensure a consistent customer experience
• Collaborate with software developers to prioritize system fixes and enhancements
• Build strong customer relationships and promote long-term customer success

Qualifications

Experience

• Previous customer service experience in a call center, support center, e-commerce, or technology-focused environment

• Strong written and verbal communication skills

• Experience handling customer inquiries by phone, email, and chat

• Ability to troubleshoot issues and think critically to identify solutions

• Strong computer skills and comfort learning new software platforms

• Excellent organizational and multitasking abilities

• detail oriented demeanor and customer-focused mindset

• Preferred

• Experience supporting e-commerce platforms or web-based software

• Technical aptitude and interest in learning backend systems and web operations

• Experience reviewing invoices, accounts receivable, or administrative support functions

• Familiarity with Mac operating systems