Reliance Care Officer (French Speaking)

Reliance Care Officer (French Speaking) at Reliance HMO

We’re a health insurance company that acts like a technology company. We’re using software, data science and telemedicine to make health insurance more affordable, easier to access and more of a delightful experience

Responsibilities

• Respond promptly to customer inquiries, requests, and complaints in French while maintaining a friendly and professional tone.
• Provide accurate and relevant information in French to prospective clients to guide them in selecting suitable health plans.
• Escalate unresolved issues to the appropriate teams and follow through to ensure resolution and client satisfaction.
• Accurately record and update customer feedback, complaints, and suggestions in the internal communication system.
• Support customer acquisition efforts by engaging French-speaking inbound prospects and encouraging them to purchase health insurance products or utilize company services.

Requirements

• Bachelor's Degree or HND in any discipline.
• Must have completed NYSC or have a valid exemption letter.
• Ability to communicate confidently in French, both verbally and in writing.
• Basic proficiency in Microsoft Office tools.
• Willingness to work on shifts, including weekends.
• Excellent interpersonal, written, and verbal communication skills in English.
• Strong analytical skills and confidence working with numerical data.
• High attention to detail with a commitment to delivering quality work.
• Goal-oriented, adaptable, and able to perform well in fast-paced environments.
• A medical background (e.g. Nursing, Medical Laboratory Science, Pharmacy, Microbiology) is an added advantage.

Benefits

• Remote-First Environment:
• Work from anywhere while staying connected to a vibrant, collaborative team.
• Competitive Salary and Benefits:
• We offer a salary that’s benchmarked against the best in the industry, ensuring your expertise and impact are fully rewarded.
• Premium Health Insurance:
• Comprehensive health coverage for you and your family, because your well-being comes first.
• Unlimited Leave:
• Take the time you need when you need it—no limits, no questions.
• Meaningful Impact:
• Play a key role in transforming customer experiences and shaping healthcare innovation.
• Collaborative Work Culture:
• Join a supportive, inclusive, and team-focused environment that celebrates diversity.
• Growth Opportunities:
• Access tools, mentorship, and resources to elevate your skills and career.
• Learning & Development Allowance:
• We provide an allowance to support your ongoing professional growth and skill enhancement.
• This is more than a job—it's a chance to grow, thrive, and make a real difference. At Reliance Health, your journey matters.