Reliability Network Engineer

Overview

The Reliability Network Engineer is responsible for supporting the reliability, performance, and scalability of our service provider network. This role focuses on day-to-day implementation tasks, network turn-ups, and assisting with escalations. You will work closely with the NOC, Infrastructure, and Sales Engineering teams to deliver reliable and high-performing network services.

Reports To: Reliability Engineering Manager

Department: Reliability Engineering

Job Status: Exempt

Responsibilities:

• Network Turn-Up & Deployment:
• Provision and turn up new fiber access sites and customer services.
• Configure and test customer-facing services.
• Change Management:
• Implement approved network changes with a focus on minimizing risk and downtime.
• Document changes and validate post-change success criteria.
• NOC Support:
• Respond to NOC escalations and assist in troubleshooting Layer 2/Layer 3 network issues.
• Serve as an escalation point for trouble tickets that require engineering input.
• Operational Excellence:
• Maintain network diagrams, documentation, and standard operating procedures (SOPs).
• Monitor network health and work proactively to identify and remediate potential issues.
• Collaboration:
• Partner with Sales Engineering and Project Management to deliver enterprise/E-Rate solutions.
• Collaborate with Tier 2/3 engineers on more complex issues and projects.

Qualifications

Qualifications

• Required Skills:

• Experience with routing and switching (Juniper preferred).

• VLAN Trunking, Q-in-Q, and tunneling experience.

• Hands-on experience with GPON and fiber builds is a plus.

• Preferred Experience:

• Juniper JNCIA-Junos or JNCIS-SP certification (or equivalent experience).

• Familiarity with Microtik, Adtran, and ADVA platforms.

• Familiarity with BGP, OSPF, IS-IS, MPLS, and VPLS.

• Strong troubleshooting skills and a methodical approach to problem solving.

• Soft Skills:

• Effective communication with technical and non-technical stakeholders.

• Ability to work independently and in a collaborative team environment.

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