RELATIONSHIP OFFICER

RELATIONSHIP OFFICER

On-site role in Ikeja, Lagos, Nigeria with a monthly salary between NGN 250,000 and NGN 350,000 and a full-time contract.

Location

Ikeja, Lagos, Nigeria

Salary

NGN 250,000 - 350,000 monthly

Employment Type

Full-time

Work Arrangement

On-site

Sector

Finance & Banking

Experience Level

Junior (1-3 years)

Application Deadline

October 20, 2026

About the Company

This role is within the microfinance banking industry, focusing on driving customer acquisition, deposit mobilization, and loan sales and recovery. The bank is actively transitioning towards digital banking solutions, aiming to enhance customer engagement and operational efficiency through mobile apps, USSD, and other digital channels. The company emphasizes compliance with KYC, AML, and other regulatory requirements, ensuring a secure and trustworthy financial environment for its clients. The organization values individuals who are target-driven, resilient, and customer-focused, capable of effectively combining field sales with loan recovery responsibilities.

Job Description

We are seeking a dedicated Relationship Officer to join our dynamic team within the microfinance banking sector.

In this role, you will be instrumental in driving customer acquisition, mobilizing deposits, and managing loan sales and recovery, all while nurturing strong customer relationships and supporting our transition to digital banking.

Your responsibilities will include acquiring new retail and SME customers, meeting targets for accounts, deposits, and loan disbursements, and building robust customer pipelines.

You will also conduct customer visits, assess loan applicants, negotiate repayment plans, and manage customer interactions to cross-sell banking products.

Onboarding customers onto our digital channels and ensuring compliance with KYC and AML regulations will be key aspects of your role.

Qualifications

• Bachelor's Degree/HND in Banking & Finance, Economics, Business Administration, Marketing, IT or a related field
• 2-4 years’ experience in relationship management, sales, credit or loan recovery within a bank, MFB, fintech or digital lending company
• Proven experience in loan recovery and customer acquisition
• Strong sales, negotiation and relationship management skills
• Good understanding of credit assessment, loan monitoring, KYC and AML
• Comfortable with fieldwork and meeting monthly targets
• Tech-savvy and comfortable using CRM and digital banking platforms
• Experience working with traders, SMEs or retail customers is an advantage
• Knowledge of the Alausa/Ikeja axis is an advantage
• Fluency in Yoruba, Pidgin or other local languages is a plus
• CIBN, Microfinance or relevant certification is an added advantage