Relationship Officer - Analyst

Job Purpose Statement

This role will be responsible for technical reference point between LAC and its various partners including Brokers, Direct and other Business Channels especially large customer accounts and possible loss/impact on the company if an error occurs. More so, would be expected to deliver new accounts (number in line with KPI of the team) and min. of 85% of renewals on all existing accounts. The scope of cover includes General Business and Group Life.

The role entails:

• Relationship management and maintaining close rapport between the company and its clients.

• Prompt service delivery that supports great customer experiences and operational effectiveness towards market leadership and be a key advocate of employee optimization.

These objectives will be achieved through effective:

• Managing the business relationship between LAC and our various brokers/ customers and partners.

• Increase premium Income from various brokers/ customers/ partners on our General Business, Group Life and Group Deposit Administration

• Pitch pack/ proposal document for the target client/ client segment for new business acquisition

• Ensure min. of 85% renewal of Existing General Business and Group Life

• Follow-up of outstanding Credit Notes and pending premium reconciliation with Brokers/Clients/Partners

• Drive growth through increased focus on SMEs and smaller corporates while effectively managing public sector portfolio

• Increase policy count from various brokers/ customers/ partners

• Acquiring retaining & building a long-term relationship with targeted audience

• Maintaining persistent follow up plans to ensure continuity of patronage

• Ensuring the effective implementation of management policies and procedures and also to monitor compliance with regulatory/statutory requirements.

• Increasing retail sales via broker channels by at least 15% from prior year.

Key Accountabilities (Duties and Responsibilities) Perspective % Weight

Financial 70%

Achieve General Business and Group Life Budget

• Increase Policy Count

• Increase in New Business Production.

• Acquire and Develop New broker

• Expand Commercial business Channel from brokers to direct sales

• Regain market share and un-renewed business portfolio within the last 3 years.

• Ensure that all existing businesses are renewed

Internal Business Processes 10%

• Reduce cost of business acquisition and increase profitability

• Ensure that all outstanding Credit Notes are redeemed

• Ability to handle all enquiries coming from each partner and customer to ensure timely processing of Insurance Requests.

• Regular Premium collection and processing in a timely manner to ensure financial targets are achieved.

• Regular tracking to ensure renewal of expired Businesses and partnership. Timely submission of all reports as they fall due to regulators.

Customer 10%

• Expand our Commercial business channel from brokers to direct sales.

• Increase our market share with top brokers

• Retain the desired Public Portfolio

• To create a niche market in the public sector

• Increasing retail sales via broker channels by at least 15% from prior year

• Ensure that customer relationship management services to partners both to the and their Officers is seamless and timely.

• Develop mechanism for business visit to partners on a weekly basis with the goal of ensuring that there is no service failure emanating from Leadway.

• Work with the institutions, organizations/partners in setting yearly targets for the business and provide support to the partners that will ensure that the targets are achieved on a monthly and annual basis.

Learning and Growth 10%

• Ensure continuous development to remain knowledgeable as professional sales officer.

Job Dimensions Reporting Relationships: jobs that report to this position directly and indirectly

• Direct Reports - Relationship Officer.

• Indirect Reports - Southwest Reports.

Stakeholder Management: key stakeholders that the position holder will need to liaise/work with to be successful in this role.

Internal

• Management Team

• Branch Business Head within the business division

• Employees across all cadres in the branch

• Branch Business

External

• Regulator:(NAICOM) Affinity Groups

• Manufacturing Industry Service Industry

• Commercial Banks MFBs

• Blue-chip Organizations

Education

• Sector

• Public Sector

• Decision Making Authority /Mandates/Constraints: the decisions the position holder is empowered to make

• The role holder has significant influence over the engagement, sign up and development of Partnerships & Clients in various predetermined segments and others

• The role holder has influence over the kind of businesses that should be accepted with focus on growth of the business and profitability.

• Work cycle and impact: time horizon and nature of impact (Planning)

This role has various work cycle and impact grouping:

• Daily planning: This drives tactical execution of the team to meet daily tasks

• Performance review: This will involve regular monitoring of the numbers

• Project management: This involves planning, initiating or leading projects that will provide the next phase of growth for the business in conjunction with the branch manager.

• Ideal Job Specifications

• Academic:

• Bachelor’s Degree or equivalent from a recognized University (Business Related preferred)

• Master’s Degree is an added advantage.

• Professional qualification of CIIN or CIL is an added advantage.

• Desired work experience:

• 1-3 years’ work-experience in a sales/relationship management role.

• Must have hands-on Sales and practical experience in relationship management a corporate organization

• Exposure to digital business models like e-commerce, B2C marketplaces is desirable.

• Advanced ability to develop and integrate organization’s strategies and initiatives with division strategies with minimal or no supervision.

• Excellent ability as a negotiator to influence our various customer & partners for better business relationship

• Experience in engaging with key people in Financial Services & Related Industry Strong Skills in problem resolution in a sales-driven environment.