About this role
JOB OBJECTIVE
To support the wealth management strategy by cultivating and managing customers (within the assigned industry), exploring business opportunities, optimizing products and delivery channels to grow the private banking portfolio (value and size). Drive the provision of personalized banking services to both Emerging and Ultra High Net-worth Customers of the Bank by establishing great customer satisfaction and retention through various financial services offerings suitable for them.
ACCOUNTABILITIES
- Keep abreast of local and national economic, financial, and political events that may impact deposit liability generation and financing facilities.
- Explore the business environment to identify, develop, and close business/sales opportunities within the target market.
- Identify customers’ needs, proactively seek to provide products/services to meet such needs, and advise on appropriate selection of bank products.
- Develop customer value propositions and drive the execution of Private Banking sales strategy, ensuring there is no knowledge gap, and that all business activities/processes are driven towards achieving business goals.
- Ensure the delivery of a consistent and memorable customer experience/onboarding in the segment across all touchpoints to create stickiness, loyalty, and to revitalize inactive customers.
- Drive growth in customer wallet share through cross-selling of products on existing accounts.
- Understand the lifestyle needs of HNI customers, keep up to date with competition, and develop appropriate/customized products & services for them.
- Provide advisory services to customers as well as capabilities that support their wealth management/investments.
REQUIRED COMPETENCIES
Functional / Technical Competencies
- Knowledge of NIB Practices and Guidelines
- Negotiation
- Relationship Management
- Marketplace Knowledge
- Credit Analysis
- Business Acumen
- Operational Risk Management
- Knowledge of Extant Regulations and Guidelines
- Stakeholder Management
- Knowledge of the Global Business Environment
- Knowledge of the NIB Industry and Regulations
- Budgeting and Budgetary Control
General Competencies
- Coaching & Developing Others
- Team Building
Behavioral Competencies
- Coaching & Developing Others
- Team Building
Organizational Competencies
- Attention to Detail (Excellence)
- Continuous Learning
- Drive for Results (Efficiency)
- Customer Focus