Relationship Manager

Standard Chartered Bank - Relationship Manager

Job Title: Relationship Manager Requisition Number: 63028 Location: Lagos Global Grade: Band 7 Work Type: Office Working Employment Type: Permanent

Job Summary

As a Standard Chartered Relationship Manager, you'll be responsible for managing and developing relationships with high-profile clients to drive business growth and meet the bank's strategic objectives. You'll provide exceptional customer service with the provision of financial solutions while managing operational risk and regulatory requirements.

About Wealth and Retail Banking We service more than 13 million individuals and small businesses, with a focus on the affluent segment which encompasses Private Banking, Priority Private, Priority Banking, and Premium. In the mass retail space, we're focused on emerging affluent clients who will progress in their wealth journey with us and form the pipeline of future affluent clients. We’re a leading wealth manager in Asia, Africa and the Middle East, and our deep local presence and international network enables us to capture the strong structural tailwinds which are driving cross-border wealth flows. Our comprehensive product propositions span across deposits, payments, financing, advisory, investments and bancassurance. We’re investing USD $1.5 billion in our Affluent banking business. Our investment focuses on affluent frontline teams, wealth and digital platforms, and client centres, as well as brand and marketing, to drive growth. You’ll join a growing franchise within Standard Chartered Group.

Key Responsibilities

• Manage a portfolio of affluent clients, acquiring new customers
• Deepening existing relationship and growing their portfolio
• Provide outstanding client experiences
• Delivering advisory led wealth solutions and sale of wealth management products
• Organised, follow-up leads, complete and record appointments, close customer requests
• Support our clients to meet their financial needs, as they progress through their career and life-stages
• Build relationships for the long-term and understand clients’ financial needs and aspirations to grow, manage and protect their wealth, with appropriate investment solutions
• Keep abreast of market trends, new product offerings and the latest campaigns
• Ensuring regulatory compliance in how the clients’ accounts are conducted
• Maintaining high service client experience standard for our clients

Qualifications

• Minimum of B.Sc (First Degree) / Master's degree is an added advange

• Professional Memberships, i.e., required for roles for continuous development/ improvement/awareness of current practices etc

• Bank training, i.e. mandatory & developmental - role specific, and regulatory/compliance bank wide & role specific, - E Learning – Anti Money laundering, Conflict of Interest, rejecting bribery & Understanding Sanctions

• Languages: i.e. those required for roles

• Skills and Experience

• Banking knowledge and sales experience for at least 7 years

• Excellent communication, interpersonal and relationship building skills

• Ability to learn new products and services quickly

• Market awareness and benchmarking

• Management information

• Work in a flexible and agile way

• Courageous, creative, responsive, and trustworthy

• Thrives in an international environment

• Enjoys being in a team, engaging with co-workers

• Motivated self-starter, identifying opportunities

• Maintains a high standard of personal conduct and lives our valued behaviours

• Manage Conduct

• Manage Risk

• Manage People

• Stakeholder Management

• Affluent Client Relationship Management

• Wealth Management

• Effective Communication

• Regulatory Environment – Financial Services

• Addressing Customer Needs

• KYC/CDD

Application Closing Date

18th October, 2026.