About this role
Primary Purpose
The role is responsible for retaining and growing a portfolio of high-value foreign exchange clients by delivering specialist foreign exchange solutions, exceptional client service, and strategic financial guidance. The role focuses on driving non-interest revenue growth through the acquisition of new-to-bank forex customers, deepening existing client relationships, and identifying opportunities to cross-sell the Bank's products and services aligned to clients' business and banking needs.
Minimum Requirements
Qualifications
- National Diploma – Finance/Certificate in Banking
- RE5
Experience
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3 - 5 years previous experience in same or similar role within the financial services industry.
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Competencies
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Ability to develop and execute sales strategies to achieve revenue, retain clients and portfolio growth targets
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In-depth understanding of foreign exchange products, international payments, foreign currency accounts, FX market, Treasury and cross-border banking solutions
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Building, managing, and retaining high-value client relationships
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Understanding of financial statements, compliance, cash flow, business operations, and industry dynamics
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New client acquisition, pipeline management, and opportunity identification.
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Knowledge of Exchange Control Regulations, SARB requirements, FICA, AML, sanctions screening, and applicable banking legislation.
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Ability to analyse portfolio performance, revenue trends, client activity, and sales performance
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Ability to assess client requirements and structure suitable forex solutions
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Ability to identify, mitigate, and escalate risks appropriately
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Ability to identify, mitigate, and escalate risks appropriately
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Understanding of credit principles and risk considerations
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Ability to leverage technology to improve client experience and operational efficiency
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Negotiation and deal structuring skills
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Leadership, coaching and mentoring capability
Key Responsibilities
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Achieve NIR targets
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Grow wallet share and FX turnover and revenue
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Drive cross-sell opportunities to grow portfolio revenue
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Acquire new to bank foreign exchange clients and other revenue streams
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Retain and grow customer portfolio
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Collaborate effectively with internal and external stakeholders
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Network externally to identify new business opportunities and secure lead flow
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Ensure the receipt and capturing of customer information accurately during the account origination process
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Ensure client onboarding is aligned to internal processes i.e. compliance, credit, internal stakeholder engagement etc.
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Ensure accurate capturing, updates and amendments of customer information
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Perform KYC verification throughout customer lifecycle
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Assist with SARB related matters and manage applications
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Follow up with all parties to ensure that queries are resolved
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Maintain CRM updates
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Prepare required reports
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Track and report on pipeline performance and portfolio growth
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This position is advertised in line with our commitment to Employment Equity.