Relationship and Account Manager - For The Record

Job title: Relationship and Account Manager - For The Record

About the Role

This role leads relationship and account management for a portfolio of key US-based customers within For The Record. You will cultivate long-term partnerships, advocate for customer needs, and work with cross-functional teams to ensure contract success and growth as AI-based technologies are introduced.

What You'll Do

• Manage and nurture relationships with key stakeholders within the contracted customer base, including regular client visits and updates on the product roadmap.

• Develop and execute strategic contract management plans, defining performance objectives, financial targets, and milestones; monitor contract performance and present concise reports to management; identify renewals and new opportunities.

• Proactively document and escalate product issues, bugs, or enhancement requests to appropriate teams; collaborate with sales, implementation, product development, support, and marketing to resolve issues efficiently.

• Collaborate across internal business units to drive issue resolution and deliver exceptional customer experiences; support clients in state and court environments.

• Willingness to travel 10-25% as needed to meet with customers.

• What We're Looking For

• 5+ years of account management and stakeholder engagement experience.

• Experience within the justice system and courtroom environments preferred.

• Strong customer-focused mindset with excellent relationship management and stakeholder engagement skills.

• Highly organized, flexible, and able to manage multiple competing priorities; excellent written and verbal communication and public speaking skills.

• Exceptional problem-solving skills with strong business acumen; high emotional intelligence and ability to influence stakeholders.

• Strong work ethic with the ability to work autonomously.

• Attention to detail and ability to build rapport across internal and external teams.

• Nice to Have

• Technical background in audio/video.

• Experience with cloud technologies and natural language processing.

• Experience developing and managing strategic partnerships; tender writing, coordinating, and responding to RFPs; contract negotiation; collaborating with external partners.

• Experience navigating client environments, including state and court systems; background or security checks may be required.

• Compensation & Benefits

• Salary range: $74,575 - $121,675 USD per year. Benefits and competitive compensation included.